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Q: My aqualisa shower is leaking. Since being installed I have changed to combi boiler. on removal of outer casing I have identified cartridge as grey 022801 for gravity system. Should I replace like for like or change to 022802 for combi system ? If changing do I need to do anything else?
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Submitted 8 days ago | by
Caryn, Kilmarnock
A: All you need to do is change the cartridge to a pink one. Aqual- 022802 Answered 6 days ago | Barrie |
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Q: Hi i had a dripping control section of my aqualisa shower the plumber took out a blue thermostatic cartridge and replaced oit with a grey one . it is now dripping from the shower head constantly . would this be due to a different cartiridge being the wrong type fitted or something else ? all dials are in the normal turned off position.
If i should have had another blue 1 fitted please can you give me a code number and price.
Thank you
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Submitted 18 days ago | by
sargi, chorley, lanc's
A: You will have to find out which system you have. Pink for a combi or multipoint and grey any system with balanced (equal) pressures. Removethe on/off knob should just pull forward however it can be a bit of abu**er then remove the 4 screws that hold the temperature knob in place,remove the temperature knob and then you will see the colour of yourcartridge. If you already have the cartridge and want to carry on and replace it you will have to turn the water off to the shower. Thenremove the cartridge you will need to remove the 4 large screws at theside of the cartridge these have posidrive or ‘Torx’ T25 heads dependingon there age. Pull the cartridge forward to remove. Beforefitting the new cartridge you should replace the small ‘O’ ring at therear of the body this is another bu**er to change……(something like acrochet hook or the sort of thing that dentists use will help) Itis not always necessary to replace this ring however if there anyproblems with the cartridge, the first question you will be asked is didyou replace the ‘O’ ring? if the answer is no! then you will be told tophone back once it has been replaced. Whenyou refit the cartridge make sure that the slot, (usually on the rightof the body ) the gasket and the body all line up properly thenretighten the screws. Onthe older versions you have to reuse the original brass screws if youhave this type be careful not to over tighten the screws because thebrass inserts in the body may split, on a few occasions you may findthey have split when you remove the old cartridge if this happens then you will probably have to replace the body. Refit the temperature control knob (newscrews supplied) the fit the on / off knob, turn the water back on andcheck for leaks, if everything is OK remove clothes and have a shower!!! | Part No. | AQUAL-022-801 | Cartridge Thermostatic Grey LP Gravity Fed & Pumped Systems Only | | | | | | Part No. | AQUAL-022-802 | Cartridge Multipoint HP/ Pink Combi Boilers Only | | | | | | | | | | Part No. | AQUAL-022-804 | Cartridge Manual Blue | | Part No. | AQUAL-022-805 | Cartridge Manual White | Clickon the link below, choose the manufacturer of the shower you have,scroll down the list of parts and select the part number you require. You can then purchase the items online or call the office on 0131 443 9917 pressing option # 1 for spares. http://www.shower-warehouse.co.uk/erol.html#588X0 Answered 18 days ago | Barrie |
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Q: Hi ShowerDoc
Installed this myself a few years ago in a new bathroom with shower over the bath. The cold supply is pumped at 3 bar from the cold water tank through a large bore plastic pipe. This divides when it gets to the bathroom. One branch for the cold goes to the shower unit and the other to a Britony balanced flue instantaneous gas water heater. So pressure at the shower is equal, but not taking account of the resistance of the water going through the boiler. However the max water temperature has never been HOT and now it is distinctly cool. I have taken the cartridge out, cleaned everything and put it back. No difference. Does it need to be replaced? (it is a grey one) and this time how can I get the water a bit hotter please? Should I have used the "pink/orange" one? Or something else?
Thanking you in advance and hey, this is a great idea!
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Submitted 21 days ago | by
david, Buckinghamshire, UK
A: You need to make sure that the pressures at the shower are equal. Pink for a combi or multipoint and grey any system with balanced (equal) pressures.
You may have a faulty cartridge, and if replacing it I would stick with the grey one. Answered 20 days ago | Barrie |
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Q: Do you sell thetemperature limiting pins seperately please ?.
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Submitted 28 days ago | by
Mark, Lancashire
A: Sorry we don’t have any of these as they come only with new cartridges. Answered 27 days ago | Barrie |
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Q: I've had a problem with the heat of my shower so have taken the shower apart. However the screws (stainless steel look rather than brass) attaching the cartridge in place are looking pitted \ slightly rusted and the slots on at least one of the screws has distorted. Do you sell these screws seperately ?.
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Submitted 28 days ago | by
Mark, Lancashire
A: Sorry we don’t have any of the bolts, or even any around that we can measure and give you the size. Answered 27 days ago | Barrie |
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Q: My shower wont switch off. I know the cartridge needs to be replaced. I phoned the manufacturer and they gave me the part no. They said to me you probably have a green ring on the current one (which I do) but they said the new one will be grey. Whats the difference, should I replace like for like?
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Submitted 40 days ago | by
mogsy256, Barry
A: The Grey ring replaced the green ring a number of years ago. Answered 40 days ago | The Doc |
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Q: My on-off dial has become very stiff over the past couple of months to the point where I am beginning to worry about the small plastic splines. Is this a serviceable fix or do I need to replace the cartridge? The thermostatic valve works fine.
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Submitted 53 days ago | by
RedDude, Unknown
A: I am afraid that it is goingto need a new cartridge. Answered 53 days ago | The Doc |
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Q: I have Gainsborough Ambassador Concealed shower mixer in my loft conversion and a pump in the lower bathroom the feeds this.It has been working fine for about 18months but now i am having a problem in that when i turn it on, the cold supply is working ok and pump works properly but when i move the thermostatic controler to the hot it slows down the pump and then screeches and cuts out. Is there any reason for this.I have taken out the cartridge and cleaned the little conical filter and refitted it but still no joy except a little leak from the controler.Can you suggest any answers,thanks for your time. Jerry
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Submitted 87 days ago | by
jezza, london
A: Depending on the type of pump that you have there could be a blockage on the hot side filter which is causing this. Answered 86 days ago | Barrie |
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Q: I have followed the instructions to refit the grey cartridge but even though the shower knob is off when I turn the water back on hot water still comes out the shower head. this happens even if the power pump is on or off?
Can you tell me what I need to do?
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Submitted 93 days ago | by
johnnyc, London
A: Thereis a slot usually on the right hand side of the body there is also a correspondingslot in the cartridge can you make sure that they are lined up correctly, ifyou check this and there is still a problem can you get back to us. Answered 90 days ago | The Doc |
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Q: My Grey Cartridge is dripping quite fast through the spindle (that the control knob turns). A new cartridge required?
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Submitted 123 days ago | by
PaulG, Newbury
A: Yes a new cartridge will solve this problem This may help. You will have to find out which cartridge you have. Pink for a combi or multipoint and grey any system withbalanced (equal) pressures. Remove the on/off knob should just pull forward however itcan be a bit of a bu**er then remove the 4 screws that hold the temperatureknob in place, remove the temperature knob and then you will see the colour ofyour cartridge. If you already have the cartridge and want to carry on andreplace it you will have to turn the water off to the shower. Then remove the cartridge you will need to remove the 4large screws at the side of the cartridge these have posidrive or ‘Torx’ T25heads depending on there age. Pull the cartridge forward to remove. Before fitting the new cartridge you should replace thesmall ‘O’ ring at the rear of the body this is another bu**er tochange……(something like a crochet hook or the sort of thing that dentists usewill help) It is not alwaysnecessary to replace this ring however if there any problems with thecartridge, the first question you will be asked is did you replace the ‘O’ring? if the answer is no! then you will be told to phone back once it has beenreplaced. When you refit the cartridge make sure that the slot,(usually on the right of the body ) the gasket and the body all line upproperly then retighten the screws. On the older versions you have to reuse the original brassscrews if you have this type be careful not to over tighten the screws becausethe brass inserts in the body may split, on a few occasions you may find theyhave split when you remove the old cartridge if this happens then you will probably have to replace the body. Refit the temperature control knob (new screws supplied) the fit the on / offknob, turn the water back on and check for leaks, if everything is OK removeclothes and have a shower!!! Answered 122 days ago | The Doc |
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Q: Hi,
I have one of these cartridges to replace a leaking item. It has been replaced a number of times in the past. It is an early body with brass screws / bolts. The instructions tell me to reuse the brass items but they are now rounded off. I understand they are M5's but what length so I can get replacements? Your guidance would be greatly appreciated.
Best wishes,
Steve Young
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Submitted 139 days ago | by
Steve, Purley-on-Thames, nr. Reading
A: Sorry this is now so old we don’t have any of the bolts, oreven any around that we can measure and give you the size, could you strip oneof the bolts out and measure it? Answered 137 days ago | The Doc |
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Q: I have this unit - and it only runs cool. If I turn on the other cold taps in the bathroom (to reduce cold pressure) it improves. Is it likely to improve if I buy a new cartridge? (We've just moved in and have no clue if it was always this way . Thanks.
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Submitted 151 days ago | by
davidw, Bracknell
Answered 151 days ago | The doc
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Q: i'm just about to replace the grey cartridge in my old balanced gravity fed shower but have noticed that you sell an orange version http://www.showerdoc.com/shower-spares/aqualisa/AQUAL-022809-Aqualisa-Thermo-Cartridge-Orange-022809 which is listed as gravity only where as the grey is listed as gravity/pumped. would i be better off with the orange version ?
thanks
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Submitted 196 days ago | by
rich t, soton
A: No Stick with the Grey, if it is Grey that comes out then it is grey that should go back unless you have altered the system Answered 195 days ago | The Doc |
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Q: Hi, I have recently ordered a new grey cartridge from yourselves as i swapped like for like, the shower is run off a condensing boiler. I have fitted the grey but this has not solved the dripping problem. have i fitted the wrong cartridge ? Thanks
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Submitted 211 days ago | by
Anonymous, West Midlands
A: If it is a condensing combi then you should have fitted the Pinkcartridge. However I presume that it is dripping from the showerhead if itis then it shouldn’t matter which cartridge you have. Have you replaced the ‘O’ ring that fits in the bottom of thebody? Is it one of the older units with the brass inserts? Before fitting the new cartridge you should replace thesmall ‘O’ ring at the rear of the body this is another bu**er tochange……(something like a crochet hook or the sort of thing that dentists usewill help) It is not alwaysnecessary to replace this ring however if there any problems with thecartridge, the first question you will be asked is did you replace the ‘O’ring? if the answer is no! then you will be told to phone back once it has beenreplaced. When you refit the cartridge make sure that the slot,(usually on the right of the body ) the gasket and the body all line upproperly then retighten the screws. On the older versions you have to reuse the original brassscrews if you have this type be careful not to over tighten the screws becausethe brass inserts in the body may split, on a few occasions you may find theyhave split when you remove the old cartridge if this happens then you will probably have to replace the body. Answered 209 days ago | The Doc |
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Q: hi i have a gainsborough ambassador concealed shower,the unit is dripping quite consistantly and also the temperature isnt always great.ive read your Q&A's but im still abit unsure.i have a combi boiler but on removal of old cartridge it is the grey type,do i need to replace like for like or was the shower not fitted for right application when installed(already fitted when we bought house).i guess i just need to know pink or grey cartridge.hope this makes sense.cheers
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Submitted 217 days ago | by
nick, dorset
A: Yes Pink cartridge is for a combi. It is common for someone to change over to a combi boiler leave the grey cartridge in place and if the pressures are reasonably balanced it will work OK, however now that it needs changed the correct cartridge is the pink one. Answered 216 days ago | The doc |
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Q: cartridge fitted is a grey one,but do I need a pink replacement one instead as shower runs off a combi boiler.
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Submitted 246 days ago | by
Werdna, Lancashire
Answered 244 days ago | Anonymous
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Q: I believe our shower is a Gainsborough with the grey cartridge installed. We bought this house with the shower installed in a converted loft/dormer en-suite, and it has performed fine for 18 months. All of a sudden it appears to have no water pressure and just dribbles out of the shower head. Just prior to this it would run cold, then hot, then cold then hot., it wouldn't balance the flow at all. HELP me please, I don't know if it has a pump or not, it is fed from our Combi boiler.
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Submitted 375 days ago | by
support44, manchester
A: First if you are on a combi you need a Pink cartridge, however that shouldn’t cause the problem with flow. Check that the hose and head is clear also check that the hose hasn’t collapsed internally Regarding the temperature fluctuation or cool running it could be a faulty cartridge however to check this, see if you can get hold of the hot supply pipe before it enters the shower or perhaps as it leaves the boiler. If when holding this pipe the temperature fluctuates or goes cool then the problem is not with the shower but more likely with the boiler as the shower can only deliver what the boiler sends to it. Disregard the temperature at the taps as they have a different flow rate. Answered 374 days ago | The doc |
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Q: will this cartridge fit the older versions of the ambassador? my shower is approx. 12 years old.
thanks
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Submitted 384 days ago | by
steve, coventry
A: Yes this will Fit Answered 383 days ago | The Doc |
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Q: We have recenlty had our Electramate 2000 heating system repaired and now we have piping hot water from all our taps and heating but the shower still does not seem to regulate the temperature and is very often cold or luke warm. Even when turning the regulator higher the temperature gets colder not hotter. Could this be to do with the thermostatic control?
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Submitted 442 days ago | by
Nath, Fleet Hants
Answered 441 days ago | Alastair
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Q: I have an older Gainsborough ambassador - with white plastic handle, instead of the chrome. will the thermostatic cartridge shown here fit the older models?
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Submitted 453 days ago | by
steve, coventry
A: Yes these will fit see below this may help. You will have to find out which cartridge you have. Pink for a combi or multipoint and grey any system with balanced (equal) pressures. Remove the on/off knob should just pull forward however it can be a bit of a bu**er then remove the 4 screws that hold the temperature knob in place, remove the temperature knob and then you will see the colour of your cartridge. If you already have the cartridge and want to carry on and replace it you will have to turn the water off to the shower. Then remove the cartridge you will need to remove the 4 large screws at the side of the cartridge these have posidrive or ‘Torx’ T25 heads depending on there age. Pull the cartridge forward to remove. Before fitting the new cartridge you should replace the small ‘O’ ring at the rear of the body this is another bu**er to change……(something like a crochet hook or the sort of thing that dentists use will help) It is not always necessary to replace this ring however if there any problems with the cartridge, the first question you will be asked is did you replace the ‘O’ ring? if the answer is no! then you will be told to phone back once it has been replaced. When you refit the cartridge make sure that the slot, (usually on the right of the body ) the gasket and the body all line up properly then retighten the screws. On the older versions you have to reuse the original brass screws if you have this type be careful not to over tighten the screws because the brass inserts in the body may split, on a few occasions you may find they have split when you remove the old cartridge if this happens then you will probably have to replace the body. Refit the temperature control knob (new screws supplied) the fit the on / off knob, turn the water back on and check for leaks, if everything is OK remove clothes and have a shower!!! Answered 452 days ago | The Doc |
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Q: Hi, I have just taken the cartridge from my dripping Aquastream, it's in good condition, but the small plastic white ring behind the rubber 'O' ring is split. Is this normal or damaged.
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Submitted 464 days ago | by
Glaswegian in Donegal, Donegal, Ireland
Answered 462 days ago | Alastair
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Q: We have recently
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Submitted 523 days ago | by
Ian, East Kilbride
Answered 523 days ago | The Doc
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Q: Can i purchase the O rings that are shown on this kit set as the thermostatic cartridge works it just leaks past the unit.
I can not seem to get it the stop running wthout switching of the supplies
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Submitted 573 days ago | by
Bob
Answered 571 days ago | The Doc
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Q: My 5 year old aqualisa drips when shut off. Is it necessary to replace the whole thermostatic cartridge or can a gasket or washer be replaced. I have dismantled and examined the internals and can't see any dirt or damage.
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Submitted 658 days ago | by
Dod
Answered 657 days ago | Alastair
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