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Galaxy Aqua 3000 (Electric Shower) - Post 2000 Shower Spares

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Shower cut out 1 Answer

Q: To start the shower I have to use a pull cord that engages the extractor fan and turns on the power to the shower, I then press the power button on the shower. However, it just cut out and when I press the power button nothing happens but the extractor is still working and it hasn't tripped anything in my main fuse box?

Submitted 5 days ago | by showerbear, United Kingdom
! Answer this question

A: If when you switch off the shower at the main isolator and the shower keeps running then you have a faulty solenoid.

http://www.youtube.com/watch?v=NzJjzWqxesc

When you switch off the shower at the main isolator and the water stops running, then you have a faulty on/off switch or a faulty PCB or a micro switch that is sticking on.

Answered 4 days ago | Barrie
Remove front of shower casing 1 Answer

Q: I need to replace the valve flow but can't get the front of the case off. Please advise

Submitted 68 days ago | by Ali, Manchester
! Answer this question
A: There are two screws , one top,  one bottom holding the casing on.Answered 67 days ago | Barrie
No hot water 1 Answer

Q: When you switch on the unit on the auto reset light stays on but the power light is off and shower will not heat up the water. When I took the head off and run the shower, black bits came out of the end of the hose.

Submitted 72 days ago | by Haystacks, United Kingdom
! Answer this question

A: The things to check firstare:

1 That the main valve cominginto your house is fully open.

2 Then check that the valve on the line to the shower isfully open.

If these valvesare not fully open then there may not be enough water getting to your shower to cool it properly the overheatsafety device will turn the power offuntil it cools Then it all starts again

Make sure that the shower head isclean and clear, that the hose isn’t kinked (this can happen just behind thehand set where it is difficult to see) also check the inside of the hosealthough it can look OK on the outside it could have collapsed internally

Also because of the black bits,

there  may be a faulty elementin the heating tank (there are two, three in most 10kw showers) you can checkthem with a multi meter you should have a reading of around 12>18 ohms.

If you have power to theelements and no heat it's probably the elements, no power to the elements thenit's probably a micro switch.

http://www.youtube.com/watch?v=wzPt1hsfVq4

If you don’t have amultimeter we sell them at £10 each with a guide on how to use them forchecking and testing the various parts of your shower.

Apart from helping to fixyour shower, they are really useful for checking you have a power supply toappliances, for checking fuses, letting you know much power you have left inbatteries

(so you know if they are dud ornot) and lots of other jobs, in short they are well worth the £10.

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 72 days ago | Barrie
Galaxy Aqua Shower does not work. 1 Answer

Q: My Galaxy shower does not work, the power light is off and the water comes out cold no matter how much I adjust it.

Submitted 139 days ago | by Janitor, Home
! Answer this question

A: I think you may have afaulty Thermal Cut Out

A faulty TCO will have no continuity across the twoterminals (The black thing on top of the heating tank)

Therefore a good TCO will have power at both connectionsand a faulty TCO will have power at only one.

(The function of the TCO is, if the water over heats itcuts the power off to the elements)

See Video.

http://www.youtube.com/user/showerdoc#p/u/2/_zi8JbEMYMs

Answered 137 days ago | The Doc
galaxy 3000 shower unit 2 Answers

Q: the unit keeps over heating and tripping out is the flow regulator faulty

Submitted 198 days ago | by dave the dog, ng14 6du
! Answer this question

A:

The things to check first are.

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water
getting to your shower to cool it properly, the overheat safety devicewill turn
the power off until it cools, then it then it starts to heat again andso on.

Make sure that the shower head is clean and clear,that the hose isn’t kinked (this can happen just behind the hand set where itis difficult to see) also check the inside of the hose although it can look OKon the outside it could have collapsed internally

The other possibility is a faulty flow/stabilizervalve not allowing the correct amount of water into the shower.

Answered 197 days ago | The Doc

A: The things to check firstare:

1 That the main valve cominginto your house is fully open.

2 Then check that the valve on the line to the shower isfully open.

If these valvesare not fully open then there may not be enough water getting to your shower to cool it properly the overheatsafety device will turn the power offuntil it cools Then it all starts again

Make sure that the shower head isclean and clear, that the hose isn’t kinked (this can happen just behind thehand set where it is difficult to see) also check the inside of the hosealthough it can look OK on the outside it could have collapsed internally

The other possibility is a faultyflow/stabilizer valve not allowing the correct amount of water into the shower.

A rough check is to remove theshower head turn temperature control to fully hot the water coming out of thehose should be a bit more than a dribble then turn to fully cold and it shouldbe coming out at full flow.

Ifthere is not much difference between the two then you could have a faulty flowvalve.

Carry out this checkafter you check the inlet valves.

Answered 197 days ago | Barrie
Shower cuts out after a couple of minutes 1 Answer

Q: Hi

Our Galaxy 3000 has recently started cutting out after running for a couple of minutes. Power head was really blocked, now cleaned out. Water leaking from bottom of unit so from other posts I see the the pressure relief valve has probably blown. Would water running onto the solenoid valve assay cause the cut out?

Submitted 220 days ago | by Phil, Attleborough, Norfolk
! Answer this question
Yes it would,and so ,it maybe your solenoid valve, you can check it if you have a multi meter, you shouldhave a reading of at least k3.5 ohms, across the two terminals any less and youneed a new valve. (Check the valve in the failed state.) (When it has stoppedworking!)

A: If thereis power getting to the solenoid and it is not operating then there is a goodchance that you have a faulty solenoid.

http://www.youtube.com/watch?v=NzJjzWqxesc

The video is intended as a guide and does not cover every shower.

If youdon’t have a multimeter we sell them with a guide on how to usethem for checking and testing the various parts of your shower.

Apart from helping to fix your shower, they are really useful forchecking you have a power supply to appliances, for checking fuses and lettingyou know much power you have left in batteries

(So youwill know if they are good or not) and lots of other jobs, in short they arewell worth a few pounds

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 219 days ago | Barrie
galaxy aqua 3000 1 Answer

Q: when I turn the shower on the water only come's from the overflow pipe, and not from the shower head

Submitted 234 days ago | by Anonymous, sheffield
! Answer this question

A: Ithink the Pressure Relief Device (PRD) has blown.

It’sa safety device on the bottom of the heating tank.

Itis fairly easy to replace however there is usually something that causes it toblow, oftena kink in the hose or the showerhead is blocked, so check this before fittingthe new PRD.

Answered 233 days ago | Barrie
galaxy 3000 silver 1 Answer

Q: do you have a stop start button in silver

Submitted 262 days ago | by john, hd97at
! Answer this question
GALA-SG08099
A: We only have the cover in satin.Answered 262 days ago | Barrie
auto reseting 1 Answer

Q: our Galaxy Aqua 3000 was fitted about 3 years ago.On the shower facia, there are two indicator lights for power and auto-reset.



The problem seems to be that the shower cannot maintain a stable temperature for a period longer than five minutes.We tend to start it at the maximum heat and lowest water speed which generally works but the water becomes unbearably hot. When you turn down the temperature control to a bearable temperature it work for a short while and then auto-resets

Submitted 282 days ago | by wyn, south wales
! Answer this question

A: The things to check first are.

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water
getting to your shower to cool it properly, the overheat safety device will turn
the power off until it cools, then it then it starts to heat again and so on.

Make sure that the shower head is clean and clear, that the hose isn’t kinked (this can happen just behind the hand set where it is difficult to see) also check the inside of the hose although it can look OK on the outside it could have collapsed internally

The other possibility is a faulty flow/stabilizer valve not allowing the correct amount of water into the shower. 
 Answered 282 days ago | The Doc
How to dissemble the Can and Outlet Tube 1 Answer

Q: I have a problem regarding the disassemble of the Galaxy Can and Outlet Tube Assembly SG06018 could you explain?

Submitted 300 days ago | by Anonymous, Unknown
! Answer this question

A: I presume you arehaving difficulty splitting the can away from the element assembly.

If you have the can removed from the unit try pouring some boilingwater over the copper rim this may help expand it just enough to help itrelease also you can try using two screw drivers between the plastic and copperto lever them apart, however take care not to cause any damage.

Answered 298 days ago | The Doc
Re Parts purchased for Galaxy 3000 1 Answer

Q: I have just purchased Galaxy Can and Outlet Item Code -SG06018 for a Galaxy 3000. Ive just looked down your list of spares and your diagram of the shower and spare parts. Ive found that the part is no 12 on the diagram and completely different to the part I have purchased. The model number on the part I need is A97900189 Aqua 3000. is this not available anymore. As if thets the case I have purchased the parts and they are useless to me.

Submitted 301 days ago | by Anonymous, Unknown
! Answer this question
A: http://www.showerdoc.com/galaxy-aqua-3000-electric-shower-post-2000-shower-spares

All the parts have a picture at the side to help you choose the right item.
Answered 301 days ago | Barrie
fitted thermal cut out still problems 1 Answer

Q: Hi I purchased and fitted a new thermal cut out from you after reading your advice when the shower ran only cold and auto reset was on. After fitting the shower was working fine apart from when first switched on or off there was a loud noise and boiling water trickled out the head along with some steam. This has been happening since it was fixed and then this morning it did the same and it's back to the original problem of permanent auto reset and only cold water...can you help?

Submitted 304 days ago | by nezi, scotland
! Answer this question

A: After fitting a new TCO

Whenfitting a new TCO listen to the shower, after it has completed its first on/offcycle, if when it is switched off you hear it continuing to heat (Noise like akettle starting to boil) this will mean that there is a switch or a relay thatis stuck in the on position, this is keeping an element energised and this isprobably what caused the original TCO to fail.

If thisis the case replace the faulty switch or relay and make sure that you switch theshower off at the isolating switch when the shower is not in use because thismay cause the new TCO to fail.

Answered 304 days ago | Barrie
microswitch problem 1 Answer

Q: The water wasn't heating up fully, when I checked the power selector the 2 microswitches were still open. I have put a shim pf plastic card in, so with the power selector on hot both switches are closed. The shower now heats up, but when I switch off the auto reset comes on, I can't remember if this happened before.

Submitted 368 days ago | by derek, colwyn bay
! Answer this question

A: It sounds very much like that the switches that you have shimmedare not switching off!

If you have had to fit shims then that points to some otherproblem....Low pressure?

Answered 368 days ago | The Doc
shower leaking from bottom of unit 1 Answer

Q: I have a galaxy aqua 3000 approx 3 years old. Water is dripping from the base of the unit (not the hose or head) - any ideas what is likely to be causing the problem and is it easily fixable?



thanks

Submitted 371 days ago | by Anonymous, glasgow
! Answer this question

A: Ithink the Pressure Relief Device (PRD) has blown.

It’sa safety device on the bottom of the heating tank.

Itis fairly easy to replace however there is usually something that causes it toblow, oftena kink in the hose or the showerhead is blocked, so check this before fittingthe new PRD.

Answered 370 days ago | Barrie
shower leaks 1 Answer

Q: hi when we turn on the shower cold water comes out of the pressure release device ? is the shower fixable ? please could you tell me what part is needed its the 10.5 one we have thanks

Submitted 392 days ago | by conrad, rochdale lancs
! Answer this question

A: If Pressure Relief Device (PRD) has blown.

It’s a safety device on the bottom of the heating tank.

It is fairly easy to replace however there is usually something that causes it to blow, often a kink in the hose or the shower head is blocked, so check this before fitting the new PRD.

Answered 392 days ago | Barrie
Galaxy aqua 3000 not heating up 1 Answer

Q: Shower does not heat up. Previous to this for a few weeks the shower when turned off showed lights switched on the panel and would make a pssshhh noise. Auto reset light is also constantly on. Any ideas? Thanks in advance.

Submitted 425 days ago | by Harry, London
! Answer this question

A: If the showeris absolutely cold then I think you may have a faulty Thermal Cut Out
A faulty TCO will have no continuity across the two terminals (Theblack thing on top of the heating tank)
Therefore agood TCO will have power at both connections and a faulty TCO will have power atonly one.
(The function of the TCO is, if thewater over heats it cuts the power off to the elements)

SeeVideo.

http://www.youtube.com/user/showerdoc#p/u/2/_zi8JbEMYMs

If there is some heat it may be a faultyelement in the heating tank (there are two, three in most 10kw showers) you cancheck them with a multi meter you should have a reading of around 12>18 ohms.

If you have power to the elements and noheat it's probably the elements, no power to the elements then it'sprobably a micro switch.

If you don’t have a multimeter we sell themat £10 each with a guide on how to use them for checking and testing the variousparts of your shower.

Apart from helping to fix your shower, theyare really useful for checking you have a power supply to appliances, forchecking fuses, letting you know much power you have left in batteries

(so you know if they aredud or not) and lots of other jobs, in short they are well worth the £10.

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 424 days ago | Barrie
pressure switch assy 1 Answer

Q: when i turn on the shower no lights stay on and the P S A does not move if i remove the casing and pull the P S A forward manualy the lights come on and the shower works do i need a new P S A

Submitted 443 days ago | by rocky, porthcawl wales
! Answer this question

A: Bit difficult to say from your information however if it isnot moving could it be a lack of water pressure not pushing it forward?

If the water pressure is OK then I think that the next mostsensible thing to do is to replace the pressure switch.

Answered 442 days ago | The Doc
Can't switch water off 1 Answer

Q: I press the stop button and the water does not stop flowing.

Submitted 458 days ago | by eils, telford
! Answer this question

A: If when you switch off the shower at the mainisolator and the shower keeps running then you have afaulty solenoid.

When you switch off the shower at themain isolator and the waterstops running, then you have a faulty on/off switch or a faulty PCB or a micro switch that is stickingon.

Answered 458 days ago | Barrie
galaxy aqua 3000 post 2000 1 Answer

Q: when i turn shower on no lights come on, but cold water comes out. if i turn on the water tap in the basin then off quickly next to the shower the power light comes on for 1 second but then goes out and does not reset . both lights stay out

Submitted 458 days ago | by rocky, wales
! Answer this question

A: I think you have a pressureproblem.<o:O:P></o:O:P>

<o:O:P> </o:O:P>

The things to check first are.

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water
getting to your shower open / close the safety device that allows powerthrough to the elements<o:O:P></o:O:P>

<o:O:P></o:O:P>

Answered 458 days ago | The Doc
Aqua shower. 1 Answer

Q: Can't get the temp out of the blue setting before it trips out and the water goes cold. Been like this since we got it. Just had the engineer out to it and he says its the water pressure. Stop tap opened fully, never had a problem with other showers. What's going on .

Submitted 504 days ago | by Anonymous, Unknown
! Answer this question
Makesure that the shower head is clean and clear, that the hose isn’t kinked (thiscan happen just behind the hand set where it is difficult to see) also check theinside of the hose although it can look OK on the outside it could havecollapsed internally
A:
The other possibility is a faulty flow/stabilizer valvenot allowing the correct amount of water into the shower.Shower then overheats and TCO cuts in , result cold water.

A rough check is to remove theshower head turn temperature control to fully hot the water coming out of thehose should be a bit more than a dribble then turn to fully cold and it shouldbe coming out at full flow.

Ifthere is not much difference between the two then you could have a faulty flowvalve. Answered 504 days ago | Barrie
Shower is tripping out the RCD, why?? 1 Answer

Q: My shower will run cold water but when I turn the pressure switch on to hot it trips out the RCD but not the breaker for the shower itself, any help would be great.

Submitted 516 days ago | by Dan, Gwent
! Answer this question

A: It may be a faulty element in the heating tank (there are two, three in most 10kw showers) you can check them with a multi meter you should have a reading of around 12>18 ohms.

If you have power to the elements and no heat it's probably the elements, no power to the elements then it's probably a micro switch.

If you don’t have a multimeter we sell them at £10 each with a guide on how to use them for checking and testing the various parts of your shower.

Apart from helping to fix your shower, they are really useful for checking you have a power supply to appliances, for checking fuses, letting you know much power you have left in batteries

(so you know if they are dud or not) and lots of other jobs, in short they are well worth the £10.

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 515 days ago | Barrie
On/off switch issue 1 Answer

Q: Hi,



We are having issues with the on/off switch on our galaxy aqua 3000. The shower doesn't always come on when first pressing and releasing the button and sometimes it can take 4, 5 or even more presses before it will stay on without holding it in. Any thoughts?

Submitted 564 days ago | by Sid, Manchester
! Answer this question

A: It may be your solenoid valve, you can check it if you have a multi meter, you should have a reading of at least k3.5 ohms, across the two terminals any less and you need a new valve. (Check the valve in the failed state.) (When it has stopped working!)

If there is power getting to the solenoid and it is not operating then there is a good chance that you have a faulty solenoid.

http://www.youtube.com/watch?v=NzJjzWqxesc

The video is intended as a guide and does not cover every shower.

If you don’t have a multimeter we sell them with a guide on how to use them for checking and testing the various parts of your shower.

Apart from helping to fix your shower, they are really useful for checking you have a power supply to appliances, for checking fuses and letting you know much power you have left in batteries

(So you will know if they are good or not) and lots of other jobs, in short they are well worth a few pounds

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 564 days ago | Barrie
Shower head holder 1 Answer

Q: Hi, I've just bought a house with a 3000 fitted. The head doesn't seem to fit correctly into the holder it wobbles about as if part of it has been replaced with a non-matching part. The holder and head look to match those in the pics on here but the Chrome hose looks different, would a new hose off here solve the problem?

Submitted 604 days ago | by Dave B, manchester
! Answer this question
A new hose may well solve the problem,
A:
http://www.showerdoc.com/shower-spares/galaxy/electric-showers/gala-sg06012-galaxy-hose-chrome-(1-25m)-sg06012Answered 603 days ago | Barrie
cleaning shower head 1 Answer

Q: can I open shower head to clean spray area?

Submitted 612 days ago | by anne, paisley
! Answer this question

A: The little rubber bits that stick out from the head are supposed to be rub clean, however you can unscrew the head, there should have been a key for removing the spray plate supplied with the shower, however you can usually remove the spray plate without the key.

Answered 612 days ago | The Doc
Popping Noise 1 Answer

Q: After having a shower for say 5-10 minutes, when I get out and turn it off after 30 seconds or so it makes a loud popping type noise but only once? Can you advise, Thanks. Also, I have a Galaxy 3000 but don't know what shower head to buy to replace my current one that is not funtioning properly.

Submitted 653 days ago | by Jimbo, Nottingham
! Answer this question
Not being able to hear the noise at first hand it is hard to say what the  cause may be.
A:
http://www.showerdoc.com/shower-accessories/shower-heads/galaxy

Any of these heads will do.Answered 653 days ago | Barrie
Constant Drips/Leak from the Shower Head 1 Answer

Q: Only had the shower a few years and it has started to constantly drip/leak from the shower head - please has anyone any idea what the problem could be? ?

Submitted 675 days ago | by Blusher, Cheshire
! Answer this question
The flow valve washer is probably damaged,
A:
http://www.showerdoc.com/shower-spares/galaxy/electric-showers/gala-sg08086-galaxy-flow-valve-top-assy---sg08086Answered 674 days ago | Barrie
ccold shower 1 Answer

Q: hi my shower has no hot water plenty

power ,flow good ,light on ok.just no hot water to unit

Submitted 699 days ago | by john, newcastle
! Answer this question

A: If the shower is absolutely cold then I think you may have a faulty Thermal Cut Out
A faulty TCO will have no continuity across the two terminals (The black thing on top of the heating tank)
Therefore a good TCO will have power at both connections and a faulty TCO will have power at only one.
(The function of the TCO is, if the water over heats it cuts the power off to the elements)

See Video.

http://www.youtube.com/user/showerdoc#p/u/2/_zi8JbEMYMs

If there is some heat it may be a faulty element in the heating tank (there are two, three in most 10kw showers) you can check them with a multi meter you should have a reading of around 12>18 ohms.

If you have power to the elements and no heat it's probably the elements, no power to the elements then it's probably a micro switch.

If you don’t have a multimeter we sell them at £10 each with a guide on how to use them for checking and testing the various parts of your shower.

Apart from helping to fix your shower, they are really useful for checking you have a power supply to appliances, for checking fuses, letting you know much power you have left in batteries

(so you know if they are dud or not) and lots of other jobs, in short they are well worth the £10.

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 696 days ago | Barrie
auto reset 1 Answer

Q: a fuse blew in my main junction box, this stoppped the power to the shower. after replacing it the shower power light will not come on, onle the auto reset light is on.. how do i auto reset.

Submitted 703 days ago | by lord lucan, Leicester
! Answer this question

A: I think you may have afaulty Thermal Cut Out


A faulty TCO will haveno continuity across the two terminals (The black thing on top of the heatingtank)

Therefore a good TCO will have power at both connections and afaulty TCO will have power at only one.

(The function of theTCO is, if the water over heats it cuts the power off to the elements until thewater cools, this can take up to 15mins)

SeeVideo.

http://www.youtube.com/user/showerdoc#p/u/2/_zi8JbEMYMs

After fitting a new TCO

When fitting anew TCO listen to the shower, after it has completed its first on/off cycle, ifwhen it is switched off you hear it continuing to heat (Noise like a kettlestarting to boil) this will mean that there is a switch or a relay that is stuckin the on position, this is keeping an element energised and this is probablywhat caused the original TCO to fail.

If this is thecase replace the faulty switch or relay and make sure that you switch the showeroff at the isolating switch when the shower is not in use because this may causethe new TCO to fail.

Answered 703 days ago | Barrie
shower cutting out 1 Answer

Q: Hi,

MY shower cutout. It tripped the main RCD but not it's own fuse.

I've checked the solenoid valve with a multimeter and got a reading of 4.1.

What else could it be?

Submitted 714 days ago | by jacko, hamilton
! Answer this question

A:

Itmay be a faulty element in the heating tank (there are two, three inmost 10kw showers) you can check them with a multi meter you should havea reading of around 12>18 ohms.

Ifyou have power to the elements and no heat it's probably the elements,no power to the elements then it's probably a micro switch.

Ifyou don’t have a multimeter  we sell them at £10 each with a guide onhow to use them for checking and testing the various parts of yourshower.

Apartfrom helping to fix your shower, they are really useful for checkingyou have a power supply to appliances, for checking fuses, letting youknow much power you have left in batteries

(so you know if they are dud or not)  and lots of other jobs, in short they are well  worth the £10.

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 714 days ago | Barrie
shower stopped working 1 Answer

Q: My shower cut off while in use, it tripped the main rcd fuse but not it's own fuse.

Submitted 718 days ago | by jacko, hamilton
! Answer this question

A:

Itmay be your solenoid valve, you can check it if you have a multi meter,you should have a reading of at least k3.5 ohms, across the twoterminals any less and you need a new valve. (Check the valve in thefailed state.) (When it has stopped working!)

If there is power getting to the solenoid and it is not operating then there is a good chance that you have a faulty solenoid.

http://www.youtube.com/watch?v=NzJjzWqxesc

The video is intended as a guide and does not cover every shower.

If you don’t have a multimeter  we sell them  with a guide on how to use them for checking and testing the various parts of your shower.

Apartfrom helping to fix your shower, they are really useful for checkingyou have a power supply to appliances, for checking fuses and lettingyou know much power you have left in batteries

(So you will know if they are good or not) and lots of other jobs, in short they are well worth a few pounds

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 718 days ago | Barrie
Plastic clamp cracked 1 Answer

Q: My item 12 (from the diagram) - the white plastic element clamp has cracked and now water is leaking through.



If I replace this part will this fix the problem? I'm worried there could be an underlying problem that caused this part to break. (pressure related perhaps?)



I have replaced my shower hose as I noticed it had been bent and collapsed near the head.

Submitted 729 days ago | by Steve, Bracknell
! Answer this question
A: This should fix the problem as if there is a problem with the pressure part 6 on the diagram would blow.Answered 729 days ago | Barrie
Sudden fluctuation in water temp 1 Answer

Q: Whilst using the shower at a normal temperature, suddenly the auto reset light will come on and water will run cold. After approx 30secs auto reset light goes off and temperature returns to normal. This continues to happen for the duration of the shower. Have replaced the micro swithes but no difference. Any ideas as to what else could be wrong?

Submitted 739 days ago | by fizgog, Ayrshire
! Answer this question

A: The things to check first are:

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water getting to your shower to cool it properly the overheat safety device will turn the power off until it cools Then it all starts again

Make sure that the shower head is clean and clear, that the hose isn’t kinked (this can happen just behind the hand set where it is difficult to see) also check the inside of the hose although it can look OK on the outside it could have collapsed internally.

Check to see if there is a leak from the pressure switch assembly as this sometimes cracks.

Answered 737 days ago | Barrie
galaxy aqua 3000 1 Answer

Q: the shower has the red re set button on at all times and there is no power to the water it just dribbles out,

can you offer any advice please

thanks

Danielle

Submitted 742 days ago | by Anonymous, catford
! Answer this question

A: I think you may have a faulty Thermal Cut Out


A faulty TCO will have no continuity across the two terminals (The black thing on top of the heating tank)

Therefore a good TCO will have power at both connections and a faulty TCO will have power at only one.

(The function of the TCO is, if the water over heats it cuts the power off to the elements until the water cools, this can take up to 15mins)

See Video.

http://www.youtube.com/user/showerdoc#p/u/2/_zi8JbEMYMs

After fitting a new TCO

When fitting a new TCO listen to the shower, after it has completed its first on/off cycle, if when it is switched off you hear it continuing to heat (Noise like a kettle starting to boil) this will mean that there is a switch or a relay that is stuck in the on position, this is keeping an element energised and this is probably what caused the original TCO to fail.

If this is the case replace the faulty switch or relay and make sure that you switch the shower off at the isolating switch when the shower is not in use because this may cause the new TCO to fail.

The other possibility is it may be a faulty element in the heating tank (there are two, three in most 10kw showers) you can check them with a multi meter you should have a reading of around 12>18 ohms.

If you have power to the elements and no heat it's probably the elements, no power to the elements then it's probably a micro switch.

 

If you don’t have a multimeter  we sell them at £10 each with a guide on how to use them for checking and testing the various parts of your shower.

 

Apart from helping to fix your shower, they are really useful for checking you have a power supply to appliances, for checking fuses, letting you know much power you have left in batteries

(so you know if they are dud or not)  and lots of other jobs, in short they are well  worth the £10.

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 742 days ago | The Doc
Temp. changes during the shower to burnibg hot 1 Answer

Q: Hi,My Galaxy Aqua 3000 changes on it's own to burning hot and back down again after a bit on it's own ,also it's takes bit when switching on to go from reset to power about (30secs.)

I tried the flow test without the shower head and have a good flow at cold and a much reduced flow on very hot .Any advice please.

Submitted 747 days ago | by dutchy, Blackburn
! Answer this question

A: The things to check first are:

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water getting to your shower to cool it properly the overheat safety device will turn the power off until it cools Then it all starts again

Make sure that the shower head is clean and clear, that the hose isn’t kinked (this can happen just behind the hand set where it is difficult to see) also check the inside of the hose although it can look OK on the outside it could have collapsed internally.

Check to see if there is a leak from the pressure switch assembly as this sometimes cracks.

Answered 746 days ago | Barrie
Low Pressure on Hot Setting 1 Answer

Q: I have a Galaxy Aqua 3000, the water pressure is very low on the hot setting, but the pressure increases when i turn the temperature lower.

Submitted 767 days ago | by barkat, Unknown
! Answer this question

A: The things to check first are.

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water getting to your shower to open/close the safety device that allows the power through to the elements.

Also. 

Forgetting about the temperature turn the shower from fully hot to fully cold at fully hot you should have not much more than a dribble coming from the hose and on fully cold you should have a good strong flow, if you do not have this difference then you may have a faulty flow/stabilizer valve.

Answered 767 days ago | Barrie
Unable to control water temperature 1 Answer

Q: Hi. The water temperature is always too hot. Even if we turn the temperature dial right down, the temperature remains the same as does the flow of water. Any ideas?

Thanks.

Submitted 783 days ago | by Anonymous, Bristol
! Answer this question

A: Forgetting about the temperature turn the shower from fully hot to fully cold at fully hot you should have not much more than a dribble coming from the hose and on fully cold you should have a good strong flow, if you do not have this difference then you may have a faulty flow/stabilizer  valve


Also check the pressure switch, no 9 on the diagram for leaks as the body of these sometimes cracks.

Answered 781 days ago | Barrie
Hose/head leaking 1 Answer

Q: I have got water pouring out from the point where the chrome hose joins the shower head. I have taken the head off, and the washer looks ok, but have tightened it back on, but it still leaks and runs down the hose?

Submitted 787 days ago | by Richard, Gloucester
! Answer this question
A: This is probably caused by a crack in the shower head where you attach it to the hose or the inner lining of the hose being split.Answered 787 days ago | Barrie
galaxy 3000 shower 1 Answer

Q: can i set the temp of the water to a constant 43 dec c

Submitted 801 days ago | by ck, enfield
! Answer this question
galaxy 3000 electric shower hot cold 2 Answers

Q: the temperature of the shower is not as controlable as it used to be.Also the water appears to pulsating through the shower unit.

Submitted 818 days ago | by mick, nottinghamshire
! Answer this question

A: The things to check first are.

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water
getting to your shower to cool it properly the overheat safety devicewill turn
the power off until it cools Then it all starts again

 

Make sure that the shower headis clean and clear, that the hose isn’t kinked (this can happen just behind thehand set where it is difficult to see) also check the inside of the hosealthough it can look OK on the outside it could have collapsed internally

Answered 816 days ago | The Doc

A: The things to check first are.

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water
getting to your shower to cool it properly the overheat safety devicewill turn
the power off until it cools Then it all starts again

 

Make sure that the shower headis clean and clear, that the hose isn’t kinked (this can happen just behind thehand set where it is difficult to see) also check the inside of the hosealthough it can look OK on the outside it could have collapsed internally

Answered 816 days ago | The Doc
shower leek No Answers

Q: shower has water still comming out of head when turned off

Submitted 821 days ago | by buster, wolverhampton
! Answer this question
Microswitch housing 1 Answer

Q: When pullin out oneof the microswitches, a little plastic cam has broken off and I cant refix it. Is there a replacement part for this?

Submitted 828 days ago | by toalfrgb, Sheffield
! Answer this question

A: Most of the parts are still available for this shower so itis likely that this part can be replaced.

However you don’t mention where the part that has broken wasfrom, I presume that it was from the pressure switch which would mean replacingthe switch.

http://www.showerdoc.com/GALA-SG06015-Galaxy-Pressure-Switch-Assy--SG06015

http://www.showerdoc.com/gala-parent-3-galaxy-aqua-3000

Answered 828 days ago | The doc
Aqua 300 9.5lw shower water ftom bottom 1 Answer

Q: Hi,tried to run shower today,and after a min or so the pressurised water came gushing out of the bottom of the casing,rather than the shower head.Have taken off the front face and it seems the water is now flowing from the pressure relief device.(the shower is out of warranty)Is the shower salvageable?? thanks....John....

Submitted 831 days ago | by raggers, Preston England.
! Answer this question

A: Yes the pressure relief device has blown.

It’s a safety device on the bottom of theheating tank.

It is fairly easy to replace however there isusually something that causes it to blow,

often a kink in the hose or the showerhead isblocked, so check this before fitting the new PRD.

http://www.showerdoc.com/GALA-SG06006-Galaxy-Pressure-Relief-Device-SG06006

Answered 830 days ago | The doc
power light off 1 Answer

Q: the power light on the shower has gonee off and only has cold water the shoer has gone on to auto reset? what do i need to do please

Submitted 853 days ago | by pam, southend on sea
! Answer this question

A: I think you may have a faulty Thermal Cut Out


A faulty TCO will have no continuity across the two terminals (The black thing on top of the heating tank)

Therefore a good TCO will have power at both connections and a faulty TCO will have power at only one.

(The function of the TCO is, if the water over heats it cuts the power off to the elements until the water cools, this can take up to 15mins)

See Video.

http://www.youtube.com/user/showerdoc#p/u/2/_zi8JbEMYMs

After fitting a new TCO

When fitting a new TCO listen to the shower, after it has completed its first on/off cycle, if when it is switched off you hear it continuing to heat (Noise like a kettle starting to boil) this will mean that there is a switch or a relay that is stuck in the on position, this is keeping an element energised and this is probably what caused the original TCO to fail.

If this is the case replace the faulty switch or relay and make sure that you switch the shower off at the isolating switch when the shower is not in use because this may cause the new TCO to fail.

Answered 851 days ago | The Doc
Shower leak 1 Answer

Q: My shower unit is 4yrs old next month and showers o.k. but it now drips water continuously. Removing the cover, shower head and hose reveals no leakage from anywhere other than the outlet pipe.

Submitted 885 days ago | by tomcat, Nottm.
! Answer this question
The solenoid valve has failed , replacement can be ordered online by clicking on this link.
A:
http://www.showerdoc.com/shower-spares/galaxy/GALA-SG06020-Galaxy-Solenoid-Valve-Assy--SG06020Answered 885 days ago | Alastair
water pressure 1 Answer

Q: low hot water pressure causing water to run down hose

Submitted 907 days ago | by mr bridger, lanarks
! Answer this question

A: Not sure I follow the question.

If you have low water pressure

The things to check first are.

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

Make sure that the shower head is clean and clear, that the hose isn’tkinked (this can happen just behind the hand set where it is difficult to see)also check the inside of the hose although it can look OK on the outside itcould have collapsed internally
Or you may have a faulty element.

It maybe a faulty element in the heating tank (there are two, three in most 10kwshowers) you can check them with a multi meter you should have a reading ofaround 12>18 ohms.

If you have power to the elementsand no heat it's probably the elements, no power to the elements thenit's probably a micro switch.

If you don’t have amultimeter  we sell them at £10 each with a guide on how to use them forchecking and testing the various parts of your shower.

Apart from helping to fix yourshower, they are really useful for checking you have a power supply to appliances,for checking fuses, letting you know much power you have left in batteries

(so you know if they are dud ornot)  and lots of other jobs, in short they are well  worth the £10.

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Water running down the hose?

Is the hose just needing tightened up or do you have aleak from inside the unit? .......possible PRD fault?

Answered 907 days ago | The doc
shower doesnt work (but works when cover is removed) 1 Answer

Q: ive recently installed a galaxy 3000, it worked fine for a few days then suddenly stopped working, no lights no heat etc.

i removed the cover to check the solenoid and element etc but they were fine, while the cover was off i switched it on (keeping the water well away) and it works fine, if i put the cover back on whilst its working it continues to work but once its switched off it wont come back on unless the cover is removed. its mounted on a flat serface so the case isnt warped, any ideas?

thanks.

Submitted 941 days ago | by leo, lancashire
! Answer this question
Would suspect the on/off switch latching is not working properly a new switch can be ordered online by clicking on the link below.
A:
http://www.showerdoc.com/shower-spares/galaxy/GALA-SG06026-Galaxy-On-off-Switch-SG06026Answered 939 days ago | Alastair
Galaxy Shower 9.5 1 Answer

Q: My shower when running is going hot (very) and then cold then hot again is the thermastate which needs rereplacing or do I need a new shower I have had it 4 yrs ?

Submitted 958 days ago | by Pip, Liverpool
! Answer this question
This is probably due to a reduction in flow through the unit.
A: Check that the hose is not kinked or collapsed internally and the shower head is clear.
Check that incoming water mains stopcock and any isolation valve in the feed to the shower are fully open.
Check with your supplier if there has been any reduction in supply flow or pressure.
Check that gauze filter in inlet to solenoid valve is clear.
If all above are ok then it is likely to be the flow valve at fault , repair set can be ordered online by clicking on the link below

http://www.showerdoc.com/shower-spares/galaxy/GALA-SG08086-Galaxy-Flow-Valve-Top-Assy-(comes-with-large-knob)-SG08086Answered 956 days ago | Alastair
Shower switches off 1 Answer

Q: 

Submitted 972 days ago | by Jacko, Huddersfield
! Answer this question

A: It may be your solenoid valve, you can check it if you have a multi meter, you should have a reading of at least k3.5 ohms, across the two terminals any less and you need a new valve. (Check the valve in the failed state.) (When it has stopped working!)

 

If there is power getting to the solenoid and it is not operating then there is a good chance that you have a faulty solenoid.

http://www.youtube.com/watch?v=NzJjzWqxesc

The video is intended as a guide and does not cover every shower.

 

If you don’t have a multimeter  we sell them  with a guide on how to use them for checking and testing the various parts of your shower.

 

Apart from helping to fix your shower, they are really useful for checking you have a power supply to appliances, for checking fuses and letting you know much power you have left in batteries

(So you will know if they are good or not) and lots of other jobs, in short they are well worth a few pounds

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 970 days ago | The Doc
aqua 3000 9.5kw no water 1 Answer

Q: sorrygalaxyaqua3000showeris 9.5kw problemissame whenurnon woke fine for 10mintue thenwatercut off if iturnit on after few hours startfine then cut off againe

Submitted 978 days ago | by abdul, stretford manchester
! Answer this question

A: It may be your solenoid valve, you can check it if you have a multi meter, you should have a reading of at least k3.5 ohms, across the two terminals any less and you need a new valve. (Check the valve in the failed state.) (When it has stopped working!)

If there is power getting to the solenoid and it is not operating then there is a good chance that you have a faulty solenoid.

http://www.youtube.com/watch?v=NzJjzWqxesc

The video is intended as a guide and does not cover every shower.

If you don’t have a multimeter  we sell them  with a guide on how to use them for checking and testing the various parts of your shower.

Apart from helping to fix your shower, they are really useful for checking you have a power supply to appliances, for checking fuses and letting you know much power you have left in batteries

(So you will know if they are good or not) and lots of other jobs, in short they are well worth a few pounds

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 977 days ago | The Doc
galaxy 3000 gouing hot/cold 1 Answer

Q: i have a 2 year old galaxy 3000 and its started to run boiling hot then freezing cold temperature is not stable, any ideas ?

Submitted 995 days ago | by ritchieme, gravesend
! Answer this question

A: The things to check first are.

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water
getting to your shower to cool it properly the overheat safety device will turn
the power off until it cools Then it all starts again

Make sure that the shower head is clean and clear, that the hose isn’t kinked (this can happen just behind the hand set where it is difficult to see) also check the inside of the hose although it can look OK on the outside it could have collapsed internally

The other possibility is a faulty flow/stabilizer valve not allowing the correct amount of water into the shower.

Answered 995 days ago | The Doc
shower leak 1 Answer

Q: have a leak that seems to be coming from the knob spindle in the flow valve

Submitted 995 days ago | by mace, wirral
! Answer this question

A: If it is coming from the spindle then you probably need to replace the flow valve.

Answered 995 days ago | The Doc
aqua 3000 can clamp split 1 Answer

Q: just wanted to check if this is due to a faulty clamp or possibly a blockage which caused the clamp to split

Submitted 1002 days ago | by sean, telford,shropshire
! Answer this question

A: Could be because the can has over heated and warped slightly, however there is a safety device that is supposed to stop that kind of thing happening.

If it had blocked then the pressure relief device should have blown before the clamp split.

Having said all that can’t think I have seen many faulty clamps.

Answered 1002 days ago | The Doc
Galaxy internal wiring No Answers

Q: I've recently replaced the heater element on my 9.5kW aqua 3000 and, when removing all the cables from the top of the heater assembly, I tied them together in their various groups so I could put them back in the right place. Unfortunately, despite my care, some of the cables got mixed up and I'm now unsure if I have all of the cables back in the right place and am afraid to switch it on in case it all blows up! Is there a wiring diagram, or a really close-up photograph showing the wires, so I can see if I've put them back correctly, please? With hindsight, maybe I should have photographed the assembly myself before removing any of the cables!

Submitted 1025 days ago | by Peter, Wales
! Answer this question
galaxy shower 1 Answer

Q: shower on off button will not switch power off or stop water floe .new on off switch fitted .

Submitted 1048 days ago | by painterman, salisbury
! Answer this question
Almost certainly the solenoid valve has eailed and needs replaced , can be ordered online by clicking on the link below.
A:
http://www.showerdoc.com/shower-spares/galaxy/GALA-SG06020-Galaxy-Solenoid-Valve-Assy--SG06020Answered 1047 days ago | Alastair
Temperature 1 Answer

Q: Hi.



We are unable to adjust the termperature in our Galaxy3000 anymore. the only way in which we can do this is to turn the water pressure switch up or down. The water looses or gains pressure when you turn the large dial but the temperature remains the same no matter what we do.



Can you help?



Many thanks.

Submitted 1055 days ago | by Voyager, Southampton
! Answer this question
Check the shower hose is not kinked or collapsed internally and the shower head is clear.
A: Check that incoming water mains stopcock and any isolation valve in feed to shower are fully open
Check with water supplier whether there has been any reduction in supply flow or pressure.
Check gauze inlet filter in shower is clear.
If all above ok then it is likely to be the flow valve and repair kit can be ordered online by clicking on the link below.

http://www.showerdoc.com/shower-spares/galaxy/GALA-SG08086-Galaxy-Flow-Valve-Top-Assy-(comes-with-large-knob)-SG08086Answered 1052 days ago | Alastair
water heating 1 Answer

Q: hi wonder if you can help me our shower used to work on setting 5 -6 just the right temp but now the lights not working and we have to put the dial on 8-9 to get any hot water any other setting befor 8-9 its coold and doesnt flow fast can you help please or if you have a mobile or phone number i can ring you to chat about this matter thanks

Submitted 1065 days ago | by sean, Rotherham
! Answer this question

A: It may be a faulty element in the heating tank (there are two, three in most 10kw showers) you can check them with a multi meter you should have a reading of around 12>18 ohms.

If you have power to the elements and no heat it's probably the elements, no power to the elements then it's probably a micro switch.

 

If you don’t have a multimeter  we sell them at £10 each with a guide on how to use them for checking and testing the various parts of your shower.

 

Apart from helping to fix your shower, they are really useful for checking you have a power supply to appliances, for checking fuses, letting you know much power you have left in batteries

(so you know if they are dud or not)  and lots of other jobs, in short they are well  worth the £10.

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 1065 days ago | The doc
galaxy aqua 3000 1 Answer

Q: after the water gets hot the shower just stops the power light goes out and the pull cord light goes out after a minute reset and shower works then same thing happens all over again is the problem in the cord pull or in the shower itself thank you

Submitted 1170 days ago | by dragon, ebbw vale gwent np235pl
! Answer this question
A: From your description pretty certain the fault is the isolation switch which should be replaced.Answered 1166 days ago | Alastair
Shower has cut out 1 Answer

Q: My shower Galaxy Aqua 3000 simply cut out whilst showering, have checked the main fuses and pull cord and all are wotking. No power getting to the shower. This happened during the really cold spell what do you think the cause is. Is there a cut out switch and if so how do you re-set ? Would really like to know how to rectify the problem would appreciate your expertise Thanks

Submitted 1170 days ago | by gdd3055, Wales
! Answer this question
Check there is a minimum of 230volts at the connector block in the shower, if not then the isolation switch has gone high resistence and needs replaced.
A: If power ok then it is most linkely to be the solenoid coil at fault. If you click on the link below it will take yoy to a video clip showing how to test and if requied change it. The coil can be ordered online via the same link.

http://www.showerdoc.com/shower-spares/triton/HYDR-27600-Hydra-Universal-Solenoid-Coil-(no-Valve)-27600Answered 1166 days ago | Alastair
problem with my galaxy shower 1 Answer

Q: my 10.5kw aqua galaxy 3000 shower has developed a constant drip, what would be the cause and how do i cure it?

Submitted 1211 days ago | by alig, Northern Ireland
! Answer this question

A: I presume the drip is from the shower head?

If it is then you are going to need a new solenoid valve.

Here is the link

http://www.showerdoc.com/GALA-SG06020-Solenoid-Valve-Assy-Answered 1211 days ago | The Doc
galaxy 3000 shower Leak 1 Answer

Q: hi i seem to have a leak coming from the solenoid valve assy.is it easy to remove and install is there anything i need to look out for.is this a usual problem with these type of shower i had the shower for only 2yrs 3months please help thanks. billy

Submitted 1226 days ago | by billy, newmains
! Answer this question

A: Hi Billy

 The replacement is fairly straight forward.

Turn of the water and power you then have to dismantle most of the inside of the shower to get enough space to slip the old part out and the new part in.

This sounds more difficult than it actually is, however you do have to be methodical noting where screws/nuts etc. come from and what goes where and it is always a good idea to take photos as you go because you can refer to them when you are rebuilding.

This is not a usual problem for this Galaxy, just have a very careful look to check that the leak isn’t coming from somewhere else

Here is the link

http://www.showerdoc.com/shower-spares/galaxy/GALA-SG06020-Solenoid-Valve-Assy-

Answered 1225 days ago | The Doc
Not heating enough 1 Answer

Q: every year we turn our shower heat setting to middle as the ambient temp. goes up and it works fine but will not allow us to go back to high it just runs cold. How can I fix this

Submitted 1277 days ago | by graham
! Answer this question

A: It suggests to me that something is not switching the elements on (perhaps a sticking micro switch) or you may have a faulty element in the heating tank (there are two, three in most 10kw showers) you can check them with a multi meter you should have a reading of around 12>18 ohms.

If you have power to the elements and no heat it's probably the elements, no power to the elements then it's probably a micro switch.

If you don’t have a multimeter we sell them at £10 each with a guide on how to use them for checking and testing the various parts of your shower.

Apart from helping to fix your shower, they are really useful for checking you have a power supply to appliances, for checking fuses, letting you know much power you have left in batteries

(so you know if they are dud or not) and lots of other jobs, in short they are well worth the £10.

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 1276 days ago | The Doc
Hot water 1 Answer

Q: i have Galaxy Aqua 3000 , I am not geeting hotwater is any part i need to replace. If it is then which one and how much is it.



Manu Ram

Submitted 1306 days ago | by maney
! Answer this question
It could be the thedrmal cut out, if you click on the link below it will take you to a video clip showing how to test and allow online ordering.
A:
http://www.showerdoc.com/shower-spares/galaxy/GALA-SG06004-Thermal-Cut-OutAnswered 1305 days ago | Alastair
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Replacement Products
The Galaxy Aqua 3000 is still a current model and can be purchased online from here.

If you require this shower in a 9.5kW or 10.5kW power rating, click on the shower and when the page opens you just need to scroll down to the bottom and choose "Product Options"
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