Frequently Asked Questions
1. What is the standard delivery time?
You should allow 3-5 days for delivery, however in most cases you can expect your order in 1-2 days. For guaranteed next day delivery please call our sales team on 0131 538 4343.
2. How much is delivery?
Delivery cost is based on order value:
If order value is less than £40, the delivery charge is £3.95
If order value is more than £40, the delivery charge is £5.95
3. How do I return an item?
Please view the returns quick link at the left side of the page and follow the procedures from there.
4. Where is my order?
You can login to our website at the top of the page and view/track your orders.
5. What happens if I have ordered the wrong item?
If you have just placed the order, please contact our sales team as soon as possible.
If you have actually recieved the item, please view the returns quick link at the bottom of the page and follow the procedures from there.
6. How do I cancel an order?
Please contact a member of our sales team as soon as possible. Unfortunately if the item has already been sent you will have to follow out returns procedure.