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Triton Ivory II Shower Spares

TRITO-PARENT-78

Triton
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Triton ivory 2 water leak 1 Answer

Q: Hi Doc,

I have 2 leaks on the shower unit,

When the unit is not being used no leaks. When the unit is turned on cold water runs down from the joint connecting the cws to the solenoid, cannot be sure if this is the solenoid valve or the stabiliser valve?

The other leak, only a dribble, is from the outlet pipe ass., local to the 2 wires?

Your advice would be appreciated.

Regards Ray

Submitted 148 days ago | by Raymondo, London E4
! Answer this question
A: The centre of the stabiliser valve is known to leak when the temperature dial is used, a new stabiliser valve is needed if this happens. If the other leak is from the oulet tco area then the "o" ring here maybe faulty, replacing the outlet pipe maybe the best answer.Answered 148 days ago | Barrie
Triton Ivory II, No Water Flow 1 Answer

Q: Hey,



Recently my shower cut out mid run and now turning the power switch does nothing.



I opened her up and I believe the problem maybe the power neon (See image, which is in the wrong orientation, but the issue is still visible).



The power indicator lights up, however upon switching the unit on, these is no sound or sign of any life.



Thanks for any help

Submitted 149 days ago | by Jordan, Coventry
! Answer this question

A: I think it may be your solenoid valve, you cancheck it if you have a multi meter, you should have a reading of at least k3.5ohms, across the two terminals any less and you need a new valve. (Check thevalve in the failed state.) (When it has stopped working!)

If there is power getting to the solenoid and itis not operating then there is a good chance that you have a faulty solenoid.

http://www.youtube.com/watch?v=NzJjzWqxesc

The videois intended as a guide and does not cover every shower.

If you don’t have a multimeter  we sellthem  with a guide on how to use them forchecking and testing the various parts of your shower.

Apart from helping to fix your shower, they arereally useful for checking you have a power supply to appliances, for checkingfuses and letting you know much power you have left in batteries

(So you will know if they are good or not) andlots of other jobs, in short they are well worth a few pounds

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 148 days ago | The Doc
ivory 11 shower head 1 Answer

Q: can I get a set of o rings for ivory 11 shower head. I think theres about 4 or 5

Submitted 182 days ago | by chris, coventry
! Answer this question
A: Different Shower heads can be fitted to a number of showers, so unless we know the exact model it would be imposible to say if there are any parts available. Most shower heads do not have spare parts.Answered 182 days ago | Barrie
water too hot 1 Answer

Q: Hi, have done all the checks you suggested and hot water is coming out the hose same flow as when turned to cold. Does this mean we have a 'faulty flow valve'? Could not see this part on the diagram so if this is what we need what do we order please. Can I speak to someone over the phone about this?

Regards Diane

Submitted 250 days ago | by Di, Brighton, Sussex
! Answer this question

A: I presume that these are the checks you mean?

The things to check first are.

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

3 Make sure that the showerhead is clean and clear, that the hose isn’t kinked (this can happen justbehind the hand set where it is difficult to see) also check the inside of thehose although it can look OK on the outside it could have collapsed internally

If these are all OK then yes that would point to the flow valve /stabiliser valve being faulty.

http://www.showerdoc.com/triton-stabiliser-valve-assembly-7-5-8-5-9-5kw-p07810800

Answered 250 days ago | The Doc
Triton Shower replacement 1 Answer

Q: My Ivory 2 has packed up and I want to fit a new model - what has the same footprint / shape to avoid having to re-tile please?

Submitted 264 days ago | by Anonymous, York UK
! Answer this question
A: http://www.showerdoc.com/triton-ivory-ii-shower-spares


See the bottom of this link.Answered 264 days ago | Barrie
Heat control 1 Answer

Q: When my shower is the heat control with two red flashes, it's hot when the temperature control it at cold 2.



The temperature control from cold to hot works on the bottom setting with one red flash.



Can you advise which part needs changing?

Submitted 276 days ago | by Boyjoey, SE4, London
! Answer this question

A: The things to check first are.

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water
getting to your shower to cool it properly, the overheat safety devicewill turn
the power off until it cools, then it then it starts to heat again andso on.

Make sure that the shower headis clean and clear, that the hose isn’t kinked (this can happen just behind thehand set where it is difficult to see) also check the inside of the hose althoughit can look OK on the outside it could have collapsed internally

The other possibility is a faulty flow/stabilizer valve not allowingthe correct amount of water into the shower.


Answered 274 days ago | The Doc
Flow Stops 1 Answer

Q: power light on shower starts water comes out then water stops but power still on

Submitted 279 days ago | by gunny, north lanarkshire
! Answer this question

A: Itmay be your solenoid valve, you can check it if you have a multi meter, youshould have a reading of at least k3.5 ohms, across the two terminals any lessand you need a new valve. (Check the valve in the failed state.) (When it hasstopped working!)

Ifthere is power getting to the solenoid and it is not operating then there is agood chance that you have a faulty solenoid.

http://www.youtube.com/watch?v=NzJjzWqxesc

The video is intended as a guide and does not coverevery shower.

Ifyou don’t have a multimeter  we sell themwith a guide on how to use them for checking and testing the variousparts of your shower.

Apartfrom helping to fix your shower, they are really useful for checking you have apower supply to appliances, for checking fuses and letting you know much poweryou have left in batteries

(Soyou will know if they are good or not) and lots of other jobs, in short theyare well worth a few pounds

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 279 days ago | The Doc
The shower head holder form my Triton Ivory II has cracked & broken & no longer holds the shower head. 1 Answer

Q: I'm struggling to locate a shower head holder which will actually hold the shower head. I've bought two different 25mm Dia. standard holders but neither of them holds/fits the Triton Ivory II shower head.



Are you able to recommend a make/model which will fit or advise where I can actually get the Triton Ivory II holder itself.



Thanks



Andy

Submitted 457 days ago | by Little Andy, Birmingham
! Answer this question
A: Since it is the hose that fits into the slider bracket, the only thing I can suggest to solve this is to replace the hose.Answered 456 days ago | Barrie
Triton Ivory 2 Shower Head Holder 1 Answer

Q: Hi The shower head holder for my shower has cracked round the back so it no longer holds the head in the position you choose, it flops forward. I can't see the correct part on this page, please can you tell me what I need to be looking for? I would also like to replace the head as it leaks a bit from around it's sides when in use, is there a kit that has all the head/holder/hose parts in it?

Submitted 475 days ago | by Adam, North East
! Answer this question
A: http://www.showerdoc.com/shower-accessories/slider-brackets/galaxy

Measuring through the centre of your shower rail outside edge to outsideedge, will give its diameter and you can use this to find the correct size whenchoosing a slider bracket which will fit.


http://www.showerdoc.com/shower-accessories/shower-kits


These links may help.Answered 474 days ago | Barrie
5 mode sprayhead 1 Answer

Q: can i get a replacement

Submitted 503 days ago | by maz, durham
! Answer this question
A: http://www.showerdoc.com/triton-head-7000-wht-universal-88500035

This link should help.Answered 503 days ago | Barrie
wattage 1 Answer

Q: what is kw of a triton 2 shower

Submitted 510 days ago | by pete, gosport
! Answer this question
A: http://www.showerdoc.com/triton-ivory-ii-shower-spares

Parts 4, 5, and 6 give you the kw of this shower. You will find a label in your shower  telling you the kw.Answered 510 days ago | Barrie
control and temperature switches 1 Answer

Q: the 2 switches above are tight to turn, what could be problem.. do I need to replace

Submitted 523 days ago | by gene, dumbartonshire
! Answer this question

A: I can understand the temp control tightening up and this would mean replacing the stabiliser valve

http://www.showerdoc.com/triton-stabiliser-valve-assembly-7-5-8-5-9-5kw-p07810800

As far as the power selector is concerned I can’t think of anything that would cause it to tighten  my only thought would be the cams and the rest of the mechanism behind the switch a grease with silicon grease.  

Answered 523 days ago | The Doc
Melting cable/outer case 1 Answer

Q: The black cable, middle of the 3 which connect into the top right of the heater can, is overheating and is melting the outer casing?



Is the problem indicative of anything other than a cable/wire problem?



Can this be fixed or is it a new shower unit?

Submitted 543 days ago | by C, Unknown
! Answer this question

A:

This is not a common fault but not unheard of.

We can sell the complete wiring loom however that’s fairly expensive especially when all you need is a short section of wire and a few connectors.

If you take the old bits of wire or a photo to Maplins http://www.maplin.co.uk/?C=GKW&U=TA&T=BRAND&gclid=COL2l9DGlY8CFRHREAodSTl2Fw  They will give you the bits you require and the tool for crimping the connectors on to the wires and all at less than half the price of a loom

Answered 543 days ago | The Doc
Water leak 1 Answer

Q: Is there a o ring set ,or a seal that goes between the SolenOid and the stabiliser valve as I have a leak there ?

Submitted 547 days ago | by Big dave, Unknown
! Answer this question

A: No I am afraid that is not sold as a spare.

However check that the stabiliser valve is not leaking, they often leak from the top the water runs down the back and this makes it look like it is leaking from else where  

Answered 546 days ago | The Doc
Shower enclosure melting 1 Answer

Q: There is a burning smell coming from the shower unit and a small spot on the top is hot and appears to have melted slightly.

Submitted 562 days ago | by Anonymous, Unknown
! Answer this question
A: I would STOP using the shower as the wiring to the can or TCO is the problem and needs to be replaced or tightened to be safe, unless the cover has been damaged severely or holed in which case a new shower will be needed.Answered 560 days ago | Barrie
temperature control Ivory II 1 Answer

Q: Water too hot on full power. Useable on half power. Has been OK for years but steadily got hotter over time

Submitted 578 days ago | by Martin, Cardiff
! Answer this question

A: The things to check first are:

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water getting to your shower to cool it properly the overheat safety device will turn the power off until it cools Then it all starts again

Make sure that the shower head is clean and clear, that the hose isn’t kinked (this can happen just behind the hand set where it is difficult to see) also check the inside of the hose although it can look OK on the outside it could have collapsed internally

The other possibility is a faulty flow/stabilizer valve not allowing the correct amount of water into the shower.

A rough check is to remove the shower head turn temperature control to fully hot the water coming out of the hose should be a bit more than a dribble then turn to fully cold and it should be coming out at full flow.

If there is not much difference between the two then you could have a faulty flow valve.

Carry out this check after you check the inlet valves.

Also as it is a Triton have a look at the outlet TCO

The outlet Thermal Cut Out this is a black disk with two wires going to it and it is mounted on the out let pipe (The bit between the heating tank and the hose)


Examine the connections closely if you see any discoloration / signs of overheating then the TCO needs replaced.

Open / close the safety device that allows power through to the elements

Answered 578 days ago | Barrie
Water leaking out 1 Answer

Q: There seems to be a problem when i change turn dail at the front that controls hot and cold, when set to max cold water shoots out of a overflow on the left of the unit also when you elevate the shower pipe.

Submitted 610 days ago | by Roger, Manchester
! Answer this question

A: I think the Pressure Relief Device (PRD) has blown.

It’s a safety device on the bottom of the heating tank.

It is fairly easy to replace however there is usually something that causes it to blow, often a kink in the hose or the showerhead is blocked, so check this before fitting the new PRD.

http://www.showerdoc.com/TRITO-82800450-Triton-Pressure-Relief-Device-82800450

Answered 609 days ago | Barrie
Triton Ivory 11 1 Answer

Q: when i turn on shower i only get cold water but if i turn knob it gets extremely hot and then goes hot and cold thenjust to warm

Submitted 656 days ago | by Anonymous, Inverness
! Answer this question

A: Forgetting about the temperature turn the shower from fully hot to fully cold at fully hot you should have not much more than a dribble coming from the hose and on fully cold you should have a good strong flow, if you do not have this difference then you may have a faulty flow/stabilizer valve.

Answered 656 days ago | Barrie
Cables 1 Answer

Q: Please could you price the replacement cables from the heater element as shown in the attached picture

Submitted 670 days ago | by Anonymous, Unknown
! Answer this question

A: Unfortunately we don’t have a photo of this part howeverhere is the link.

http://www.showerdoc.com/shower-spares/triton/electric-showers/trito-82300970-triton-microswitch-and-wire-assembly-82300970

Answered 670 days ago | The Doc
Triton T80i thermal cutout (outlet) 1 Answer

Q: The thermal cutout (outlet) on my Triton T80i is melted I can only find thermal cutout (main) are they the same and would a cutout for a T80si be ok. The type is L50-8.5c the new are L57-L90 or similar

Submitted 682 days ago | by grahamc, Newcastle upon Tyne
! Answer this question
The outlet pipe comes with the oulet tco,
A:
http://www.showerdoc.com/shower-spares/triton/electric-showers/trito-s09201101-outlet-pipe-assy-c-w-wires---prd-(ivory-2)Answered 680 days ago | Barrie
Triton Ivory 2 Camshaft Assembly 82800480 1 Answer

Q: does this part include the spring to hold the cam shaft on the switch carriage.



The spring is broken on my shower and the power selector switch just turns without stopping at a definite position.

Submitted 694 days ago | by Anonymous, ireland
! Answer this question
This is only the camshaft. You would need to get the,
A: http://www.showerdoc.com/shower-spares/triton/electric-showers/trito-82300970-triton-microswitch-and-wire-assembly-82300970Answered 693 days ago | Barrie
Only getting really hot water from the Triton Ivory 2 1 Answer

Q: What is the likely cause for our being unable to regulate the temperature of the water coming form the shower? We can only get really hot water and nothing we do with the dials enables us to reduce the temperature. We inherited the shower with the house and its been fine for the past 4 years.

Submitted 694 days ago | by dave, Bognor Regis
! Answer this question

A: Forgetting about the temperature turn the shower from fully hot to fully cold at fully hot you should have not much more than a dribble coming from the hose and on fully cold you should have a good strong flow, if you do not have this difference then you may have a faulty flow/stabilizer valve.

Answered 693 days ago | Barrie
triton ivory 2 1 Answer

Q: when shower dissconnected water keeps running

Submitted 773 days ago | by sputnik, maidstone kent
! Answer this question

A: If when you switch off the shower at the main isolator and the shower keeps running then you have a faulty solenoid.

When you switch off the shower at the main isolator  and the water stops  running, then you have a faulty on/off switch or a faulty PCB or a micro switch that is sticking on.

Answered 771 days ago | The Doc
Triton Ivory II No Answers

Q: what the equiverlant replacement for this shower. So can be installed like for like.

Submitted 816 days ago | by joe, liverpool
! Answer this question
Triton ivory 2 replacement 1 Answer

Q: I have this shower at the moment but want to buy a new one, is the ivory 2 only going to be 8.5kw and should I only replace with same size kw?pod

Submitted 826 days ago | by Podster, Derby
! Answer this question

A: Yes unless you are sure that everything is OK, or you havehad someone in to check your wiring and fuses you are best to stick with ashower that is the same rating as the existing.

Answered 826 days ago | The Doc
Pressure problem 1 Answer

Q: 

Submitted 837 days ago | by Jeff, Gloucestershire
! Answer this question

A: It maybe a faulty element in the heating tank (there are two, three in most 10kwshowers) you can check them with a multi meter you should have a reading ofaround 12>18 ohms.

If you have power to the elementsand no heat it's probably the elements, no power to the elements thenit's probably a micro switch.

If you don’t have amultimeter  we sell them at £10 each with a guide on how to use them forchecking and testing the various parts of your shower.

Apart from helping to fix yourshower, they are really useful for checking you have a power supply to appliances,for checking fuses, letting you know much power you have left in batteries

(so you know if they are dud ornot)  and lots of other jobs, in short they are well  worth the £10.

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 837 days ago | The Doc
triton ivory 2 warm, not hot water 1 Answer

Q: water is only luke warm right up to max setting. Pressure seems normal.

Submitted 838 days ago | by mark harris, glasgow uk
! Answer this question

A: It maybe a faulty element in the heating tank (there are two, three in most 10kwshowers) you can check them with a multi meter you should have a reading ofaround 12>18 ohms.

If you have power to the elementsand no heat it's probably the elements, no power to the elements thenit's probably a micro switch.

If you don’t have amultimeter  we sell them at £10 each with a guide on how to use them forchecking and testing the various parts of your shower.

Apart from helping to fix yourshower, they are really useful for checking you have a power supply to appliances,for checking fuses, letting you know much power you have left in batteries

(so you know if they are dud ornot)  and lots of other jobs, in short they are well  worth the £10.

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 837 days ago | The doc
triton 2 8.5kw shower 1 Answer

Q: cuts out wont switch on cuts electric immediately and trips switch

Submitted 840 days ago | by jl, yorks
! Answer this question

A: Ifit is cutting out then it may be your solenoid valve, you can check itif you have a multi meter, you should have a reading of at least k3.5 ohms,across the two terminals any less and you need a new valve. (Check the valve inthe failed state.) (When it has stopped working!)

 

If there is power getting to the solenoid and it is notoperating then there is a good chance that you have a faulty solenoid.

http://www.youtube.com/watch?v=NzJjzWqxesc

The videois intended as a guide and does not cover every shower.

 

If you don’t have a multimeter  we sell them  with a guide on how to use them for checkingand testing the various parts of your shower.

 

Apart from helping to fix your shower, they are reallyuseful for checking you have a power supply to appliances, for checking fusesand letting you know much power you have left in batteries

(So you will know if they are good or not) and lots of otherjobs, in short they are well worth a few pounds

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

If it is tripping your circuitbreaker then it may be a faulty element in the heatingtank (there are two, three in most 10kw showers) you can check them with amulti meter you should have a reading of around 12>18 ohms.

If you have power to the elementsand no heat it's probably the elements, no power to the elements thenit's probably a micro switch.

If you don’t have amultimeter  we sell them at £10 each with a guide on how to use them forchecking and testing the various parts of your shower.

Answered 838 days ago | Thr Doc
Triton Ivory 2 - cuts out during showering (2) 1 Answer

Q: Hello,



I have replaced the solenoid valve (however the old one had correct readings of k3.6 ohms, and also changed the 45kA pull cord switch - I noticed that I got only 85V on the power enty points at the power input connectors.

Strange thing is that - at the pull cord I have 183V at the entry point (coming from the RCBO) and 85V at the exit points; the reason I changed the pull cord switch but it didn't change anything. I also noticed that the RCBO don't react to the test button and wonder if this all is down to a faulty RCBO?



Any further advice? Thank you

Submitted 858 days ago | by Mark, Moray
! Answer this question
A: Would say this is definately the RCBO which needs to be replacedAnswered 855 days ago | Alastair
Leaking from shower head 1 Answer

Q: When i turn the shower unit off, so no power there is still a small run of water coming though the shower head and th eonly way to stop it is to isolate the water feed, can you advise please

Submitted 889 days ago | by mark, devon
! Answer this question

A: You need a new solenoid valve

Answered 889 days ago | The Doc
Triton Ivory 2 - cuts out during showering 1 Answer

Q: Hello,

I have a Triton Ivory II, 10.5kW, which started to cut out after the shower is running for a while. The time to when it cuts out seams to relate to the temerature setting (quicker when hotter), and what happens is that the shower goes off and the power light is now of too. No fuses went in the house and the light on the main switch (ceilling) is still on. Switching off and on the mains switch doesn't help, you have to wait for a while till you can switch on the main switch again and the power light on the shower comes on again. However, waiting not long enough cuts out the shower immediately again when switching the knob to hot water, cold water setting seams not affected. Needs longer waits till you can shower (for a shortish while) again.



Any recommendations what goes wrong here and is it something which can be fixed?



Thank you

Submitted 893 days ago | by Mark, Morray
! Answer this question

A: It may be your solenoid valve, you can check it if you have a multi meter, you should have a reading of at least k3.5 ohms, across the two terminals any less and you need a new valve. (Check the valve in the failed state.) (When it has stopped working!)

 

If there is power getting to the solenoid and it is not operating then there is a good chance that you have a faulty solenoid.

http://www.youtube.com/watch?v=NzJjzWqxesc

The video is intended as a guide and does not cover every shower.

 

If you don’t have a multimeter  we sell them  with a guide on how to use them for checking and testing the various parts of your shower.

 

Apart from helping to fix your shower, they are really useful for checking you have a power supply to appliances, for checking fuses and letting you know much power you have left in batteries

(So you will know if they are good or not) and lots of other jobs, in short they are well worth a few pounds

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 890 days ago | The Doc
not power light at the shower and not switching on 1 Answer

Q: i have a triton 2 10.5 kw shower the small led power light is not coming on and the shower wont work i check and their is power coming from the main switch to all areas of the shower. when i push the small micror swich buttons the light at the main pull chord switch goes off.

Submitted 926 days ago | by morris, belfast
! Answer this question
A: With a meteer check that there is a minimum of 230 volts at the connector block in the unit , if not then it is likely that the isolation switch has gone high resistence and needs to be replaced.Answered 926 days ago | Alastair
leaking shower unit 1 Answer

Q: HI i have a Trinton T80 xr. water is leaking alot from the bottom of unit. I have replaced the shower head and hose no joy its still leaking????

I did take front of unit of and water is not comming out of any pipes. please help i dont know what else to do!!!!



Many thanks



C. Goulding

Submitted 935 days ago | by carla, kent
! Answer this question
You need to take the cover off with the shower running and locate where the leak is coming from , once you have identified what is leaking a replacement can be ordered online via the link below.
A:
http://www.showerdoc.com/shower-spares/triton/TRITO-PARENT-78-Triton-Ivory-IIAnswered 932 days ago | Alastair
Leaking shower 1 Answer

Q: I have water leaking from the bottom of my shower unit. I isolated the shower and took the front off to see if I could locate where the water was coming from. The water appears in small droplets from the top of the stabiliser valve assembly and then appears to run down the solenoid valve assembly and out through the hole at the bottom. I have just read another question on what seems like the same thing however that says to replace the PDR and check hose and shower head. Can you help to identify which it is? Thanks Linda.

Submitted 945 days ago | by Bulldog, Nottingham
! Answer this question
Good afternoon,
A:
Thank you for your email.

From the description above it sounds like your stabiliser valve is leaking. There is a diaphragm located within this part. Due to its particular function in the shower the stabiliser valve is subjected to a high degree of wear and tear throughout the use of the shower. Thus, this diaphragm can become badly worn and will allow water to leak out of the top of this assembly. As such, to cure the problem of dripping within your shower, you will need to replace the stabiliser valve assembly. Please follow the link below to order this part from our website...

http://www.showerdoc.com/shower-spares/triton/TRITO-P07810800-Triton-Stabiliser-Valve-Assembly-(7-5-8-5-9-5kw)-P07810800

I hope that this helps you out.

Regards,

The Shower Doctor.Answered 944 days ago | Anonymous
eletric shower 1 Answer

Q: hi there have got a triton ivory 2 ,do you still sell them or is there a replacement for them .Its a 10.5 kw shower. had a look on your website and the amber 3 look very similar but says its only a 8.5 kw can you help please. thanks.

Submitted 949 days ago | by marc, brighton bn41 2yr
! Answer this question
Good morning,
A:
Thank you for your email.

The best replacement for the Triton Ivory 2 is the Triton T80Z electric shower which was designed by Triton as a retrofit unit. As such, it has several service entry points for the water and the electrics. This should make replacing the Triton Ivory 2 fairly straightforward. Please follow the link below to view this shower on our website. Here, you will also find full product information.

http://www.shower-warehouse.com/showers/electric-showers/triton/ZTRITO-SP8008ZUFIT-Triton-T80Z Electric-Shower-8-5kW-(White-Chrome)

I hope that this helps you out.

Regards,

The Shower Doctor.Answered 946 days ago | Anonymous
Power Selector moving freely 1 Answer

Q: My shower is Triton Ivory II. Power selector is moving freely (without any clicking sound) and the shower does not turn on. Power light turns on and off when cord switch is used. Is it reparable and if so which part do I need? Many thanks.

Submitted 956 days ago | by Nickname, Surrey UK
! Answer this question
Good morning,
A:
Thank you for your email.

It may well be that your solenoid has failed into the closed position and is, as such, not allowing the water to enter the shower. This part needs to be energised constantly throughout the showering experience to allow the water to flow into the unit and then out of the shower head. However, to be sure beyond reasonable doubt that it is the solenoid at fault then this part needs to be tested with a digital multimeter. When tested with a multimeter,  the solenoid should display a resistance reading across its two terminals of at least 3.5k ohms. If the reading obtained is any less than this then the solenoid will need to be replaced.

Nb. Remember to test the solenoid in its failed state; i.e. when the shower is not working.

Should you require a new solenoid, please follow the link below to order this part from our website...

http://www.showerdoc.com/shower-spares/triton/TRITO-83300450-Triton-Solenoid-Valve-Assembly-83300450

I hope that this helps you out.

Regards,

The Shower Doctor.Answered 956 days ago | Anonymous
Leak 1 Answer

Q: i have water coming out of the unit between the stabiliser valve and the switch carrier.

Submitted 956 days ago | by cheeb, stoke on trent
! Answer this question
Good morning,
A:
Thank you for your email.

It sounds like your stabiliser valve is leaking. This leak may be a result of the diaphragm inside this part becoming badly worn due to the stress it is put under throughout the operation of the shower. When the stabiliser valve is raising up to activate the microswitches attached to the switching carriage, the water is thus allowed to escape. Please follow the link below to order a replacement stabilser valve for your shower on our website...

http://www.showerdoc.com/shower-spares/triton/TRITO-P07810800-Triton-Stabiliser-Valve-Assembly-(7-5-8-5-9-5kw)-P07810800

I hope that this helps you out.

Regards,

Michael.
The Shower Doctor.Answered 956 days ago | Anonymous
cable at tank connection,burning/brittle 1 Answer

Q: burning smell from shower, coming from the blue cable at the top of the tank and going to the outlet pipe ass, about 3cm of the cable has been overheating at the tank connection. would replacing with part trito 85000250 fix this?

Submitted 959 days ago | by Anonymous, glasgow
! Answer this question

A: Yes definitely worth fixing Triton obviously had a problem with these not a huge problem however we do sell a few.

http://www.showerdoc.com/trito-85000250-triton-outlet-pipe-assembly-c-w-wires-and-prd-85000250

Answered 959 days ago | The Doc
Triton Ivory II - Water is scalding hot 1 Answer

Q: Even on the lowest settings the water is scalding hot. This has been getting progressively worse but I controlled it by turning down the settings, however now I can't have a shower when the setting is at 1 as it is too hot. Any ideas?

Submitted 966 days ago | by joj, Falkirk
! Answer this question

A: The things to check first are.

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water
getting to your shower to cool it properly the overheat safety device will turn
the power off until it cools Then it all starts again

Make sure that the shower head is clean and clear, that the hose isn’t kinked (this can happen just behind the hand set where it is difficult to see) also check the inside of the hose although it can look OK on the outside it could have collapsed internally

The other possibility is a faulty flow/stabilizer valve not allowing the correct amount of water into the shower.

A ruff check is to remove the shower head turn temperature control to fully hot the water coming out of the hose should be a bit more than a dribble then turn to fully cold and it should be coming out at full flow.

If there is not much difference between the two then you could have a faulty flow valve.

Carry out this check after you check the inlet valves.

Answered 966 days ago | The Doc
triton ivory II leak 1 Answer

Q: At the bottom of the shower water is coming out from what looks like a small hole. Please could you assist. Thanks.

Submitted 982 days ago | by fizz, london
! Answer this question

A:  I think the pressure relief device has blown.

It’s a safety device on the bottom of the heating tank or outlet pipe

It is fairly easy to replace however there is usually something that causes it to blow,

often a kink in the hose or the showerhead is blocked, so check this before fitting the new PRD.

http://www.showerdoc.com/TRITO-83301330-PRD-(Pressure-Relief-Device)-and-'O'-ring-(Pair)?ss=prd&pg=2

http://www.showerdoc.com/trito-82800450-triton-pressure-relief-device-82800450

Answered 981 days ago | The Doc
Triton Ivory 2 1 Answer

Q: Please could you advise what part I may need to replace on my shower unit.

The shower is the 8.5kw Triton Ivory 2 and is fed from the cold main.

The unit has functioned for a couple of years but has started to suffer with temperature fluctuations.

It runs at its set temperature for approx 5 mins and then increases until it is too hot to stand under back to cold and hot again.



Many thanks in advance

Mr Wilkins

Submitted 991 days ago | by Wilco, Surrey
! Answer this question
Good morning,
A:
Thank you for your email.

In relation to the problems that your shower is having, there are a few checks that need to be carried out to try and establish the fault. The things to check first are...

1. That the main valve coming into your house is fully open.
2. Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water getting to the shower to cool it properly. This means that the shower will overheat and the thermal cut out is activated, cutting the power to the elements on top of the heating can until the shower cools down again. Then the whole process starts again.

Also, make sure that the shower head is clean and clear, that the hose is not kinked (this can happen just behind the hand set where it is difficult to see) and check the inside of the hose. Although it can look OK on  the outside it could have collapsed internally.

The other possibility is a faulty flow / stabiliser valve not allowing the correct amount of water into the shower. To check this part (and it is only really a rough check) remove the shower head and allow the hose to hang into the bath / shower tray. Then, forgetting about the actual temperature of the water, turn the temperature control dial to fully hot; the water coming out of the hose should be a bit more than a dribble. Then turn it to fully cold and, here, it should be coming out at full flow. If there is not much of a difference between the two then you could have a faulty flow valve.

(Remember to carry out this check after you have checked the supply to the shower).

This shower is also fitted with a secondary thermal cut out on the outlet pipe (this is the black disc on the outlet pipe with the two wires going to it). Examine the connections to this part closely; if you see any discolouring / signs of overheating, then the secondary TCO needs to be replaced.

Please follow the link below to view the available spares list for the Triton Ivory 2. Here you will find listed all the parts mentioned above...

http://www.showerdoc.com/shower-spares/triton/TRITO-PARENT-78-Triton-Ivory-II

I hope that this helps you out.

Regards,

Michael.
The Shower Doctor.
Answered 991 days ago | Anonymous
Dripping Shower 1 Answer

Q: Hi



I have water dripping from the shower head / hose after use that won't seem to stop. When I dosconnect the hose (thread marked 11 on your above diagram) the water is a constant drip from this point.



Is there simply a part that needs replacing?



Thanks

Submitted 1006 days ago | by Mike, Sheffield
! Answer this question

A: You need a new solenoid valve this is the part that turns the water on and off

http://www.showerdoc.com/shower-spares/triton/TRITO-83300450-Triton-Solenoid-Valve-Assembly-83300450

Answered 1006 days ago | The Doc
Triton Ivory whistling noise 1 Answer

Q: the shower has suddenly started making a whistling noise any ideas what it could be.



Cheers Mick

Submitted 1020 days ago | by mick, Birmingham
! Answer this question

A: Obviously difficult to ID without being able to see the shower however I suspect that it may be the stabilizer valve, you really need to listen to the unit and try to establish where the noise is coming from.

Answered 1020 days ago | The doc
intermittant vibrating sound 1 Answer

Q: At times, after switching on my shower, a vibrating noise starts. it does not affect the performance of the shower, and nor does the unit vibrate in any way. What could be the cause please ?

Submitted 1021 days ago | by Barry, Merseyside
! Answer this question

A: It probably just the water heating up  (the same way that it does in a kettle) it is mostly just to do with the shower getting older however it doesn’t necessarily mean that there is anything wrong with the shower.

Answered 1021 days ago | The Doc
Triton Lack of power 1 Answer

Q: my trition Ivory II has no pressure to it.

Submitted 1032 days ago | by Tina B, Bucks
! Answer this question

A: It may be a faulty element in the heating tank (there are two, three in most 10kw showers) you can check them with a multi meter you should have a reading of around 12>18 ohms.

If you have power to the elements and no heat it's probably the elements, no power to the elements then it's probably a micro switch.

 

If you don’t have a multimeter  we sell them at £10 each with a guide on how to use them for checking and testing the various parts of your shower.

 

Apart from helping to fix your shower, they are really useful for checking you have a power supply to appliances, for checking fuses, letting you know much power you have left in batteries

(so you know if they are dud or not)  and lots of other jobs, in short they are well  worth the £10.

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 1032 days ago | The Doc
leaking hose 1 Answer

Q: Hi,water leaks out from the flexible hose where it screws to the sprayhead. should there be a washer if so what size/type would i need. kind regards marilyn.

Submitted 1051 days ago | by mal, manchester
! Answer this question
The washers you require can be ordered online by clickinng on the link below.
A:
http://www.showerdoc.com/plumbing-consumables/MARL-FED-MX-Hose-Washers--1-2-inch-(8-Pk)-FEDAnswered 1050 days ago | Alastair
Triton Ivory Water temperature 1 Answer

Q: Hi, hope you can help...

I have an Ivory2 (for about 4 years) and I’ve been having intermittent problems with water temperature over the last 6 months or so. Most lately water temperature has been too hot or completely cold. I live on the first floor of a purpose built 3 storey block of flats so I’m aware that pressure isn’t the best, even though the shower has been fine for years.

I’ve done the TCO continuity test and it registers ok. I’ve also taken the shower head of and run full cold and hot and water appears to coming out ok. Is there an easy method of testing the ‘bar’ of the water coming out, without a gauge?

To top it all, it’s now not turning the water supply off when I switch the shower off. I see from other threads that this is likely to be that the solenoid valve has failed.

Please can you advise what the temperature issue may be related to as it is now constantly cold?

Many thanks in advance.

Submitted 1078 days ago | by Bren, Slough
! Answer this question

A: The things to check first are.

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water
getting to your shower  open / close the safety device that allows power through to the elements and exactly the same problem if you don’t have enough pressure.

You could give your local water authority a ring an ask them what your water pressure should be, they will probably say that the supply a minimum of 1bar (the minimum required to operate a shower)however press them and ask what it is likely to be first thing in the morning (when everybody is showering)

They could have the pressure turned down because they are working on the main, or because there is a burst pipe some where and they have turned the pressure down to try to save water, or the pressure maybe low just because there is a burst pipe somewhere, that hasn’t been discovered yet!

Answered 1078 days ago | Anonymous
Triton Ivory II Fluctuating temperatures 1 Answer

Q: Hi. Have had an Ivory11 10.5kw for some years, worked fine until about last Christmas. Had a lot of trouble with not heating up, felt it was a lack of mains pressure, called Anglian Water who admitted many leaks due to the adverse weather. Then the solenoid valve failed in the open position, so I fitted a new one. Since then, and during the better weather it's been quite good, but recently playing up again. Sometimes, pressure seems quite good, but I can feel the water temperature fluctuating slightly all the time I'm showering, similar to when the head is clogged, but it's not.On occasions it won't run hot at all, but you can leave it for a while and try again and it works fine. But yesterday it excelled itself, working fine for a few minutes, suddenly got very hot, accompanied by a noticeable drop in pressure at the shower head, then the cutout operated and it went cold. We've had this happen when somebody turns on a tap or flushes the toilet while someone else is showering, but this time nobody else was in the house and all appliances switched off. One thing I've noticed is that when the sfaety cutout operates, it seems to take a long time before it resets. Ideas please?

Bernard

Submitted 1109 days ago | by Bernard, Lincolnshire
! Answer this question

A: This all sounds pressure related.

The shower needs a minimum of 1bar to operate properly

I would contact Anglian Water and ask them to carry out a pressure check first thing in the morning when everyone is showering.

  

Answered 1107 days ago | The Doc
triton ivory II: got power but no water 1 Answer

Q: My triton ivory II shower has stopped working. The power light still comes on on the shower itself so I guess what ever clicks in to get the water running has gone. Which part do I need please?

Submitted 1164 days ago | by shower_novice, cheltenham
! Answer this question
Check there is a minimum of 230volts at the connector block in the shower if not then the isolation switch has gone high resistance and needs replaced.
A: If power ok the it is likely to be the solenoid coil, if you click on the link below it will take you to a video link showing how to test and change the coil and allow online ordering.

http://www.showerdoc.com/shower-spares/triton/HYDR-27600-Hydra-Universal-Solenoid-Coil-(no-Valve)-27600Answered 1163 days ago | Alastair
triton ivory 2 electric shower 1 Answer

Q: the shower has just stopped working when i was in it.Made a small pop sound and the light went off . looked inside nothing has burnt out so not sure what part has broke . the shower had started to make a funny smell the last couple of months. dont want to buy anew shower if i can just replace a part . please can you help.

Submitted 1176 days ago | by paul, staffs
! Answer this question

A: It may be a faulty element in the heating tank (there are two, three in 10kw showers) you can check them with a multi meter you should have a reading of around 12>18 ohms

If you don’t have a multimeter  we sell them at £10 each with a guide on how to use them for checking and testing the various parts of your shower.

 

Apart from helping to fix your shower, they are really useful for checking you have a power supply to appliances, for checking fuses, letting you know much power you have left in batteries

(so you know if they are dud or not)  and lots of other jobs, in short they are well  worth the £10.

http://www.shower-warehouse.co.uk/erol.html#55x878

If an element has popped then it has probably tripped the circuit breaker in the fusebox so check that.

If it an element fault a new heating can of the correct wattage can be ordered online via this link.

It may be a faulty element in the heating tank (there are two, three in 10kw showers) you can check them with a multi meter you should have a reading of around 12>18 ohms.

If you have power to the elements and no heat it's probably the elements, no power to the elements then it's probably a micro switch.

 

If you don’t have a multimeter  we sell them at £10 each with a guide on how to use them for checking and testing the various parts of your shower.

 

Apart from helping to fix your shower, they are really useful for checking you have a power supply to appliances, for checking fuses, letting you know much power you have left in batteries

(so you know if they are dud or not)  and lots of other jobs, in short they are well  worth the £10.

 

http://www.shower-warehouse.co.uk/erol.html#55x878

 


http://www.showerdoc.com/shower-spares/triton/TRITO-PARENT-78-Triton-Ivory-II

Answered 1173 days ago | Alastair
Intermittent heat 1 Answer

Q: Sometime I switch the shower on and the heat is perfect - I can hear it boil and the water is nice and hot.



Other days it wont boil at all, is or it intermittent, cycling between hot and cold.



I was told it was something to do with water pressures but cant seem to identify a problem with pressures elsewhere in the house or any sort of trend.



This is doing my head in...

Submitted 1190 days ago | by Rich, Kimbolton, Cambridgeshire
! Answer this question

A: The things to check first are.

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water
getting to your shower to cool it properly the overheat safety device will turn
the power off until it cools Then it all starts again

Make sure that the shower head is clean and clear, that the hose isn’t kinked (this can happen just behind the hand set where it is difficult to see) also check the inside of the hose although it can look OK on the outside it could have collapsed internally
You could give your local water authority a ring an ask them what your water pressure should be, they will probably say that the supply a minimum of 1bar (the minimum required to operate a shower)however press them and ask what it is likely to be first thing in the morning (when everybody is showering)

They could have the pressure turned down because they are working on the main, or because there is a burst pipe some where and they have turned the pressure down to try to save water, or the pressure maybe low just because there is a burst pipe somewhere, that hasn’t been discovered yet!

Answered 1189 days ago | The |Doc
Triton Ivory 2 - Cutting out and tripping the RCD 1 Answer

Q: I have the above shower, it keeps tripping the circuit. Looking on the forums and using advice there I have replaced the solenoid valve assembly, still cut out, the can assembly and it still cuts out, my latest "stab" at this is to replace the thermal cut out on the top of the can outside of that I can only replace the outlet pipe assembly and switch. There is nothing else electrically in the shower I can then replace. Oh and I have replaced the mains switch (External to the shower) HELP!!!!!. There are no water leaks causing the short all pipe work and water connects are bone dry

Submitted 1194 days ago | by Darren, Staffordshire
! Answer this question
If your shower is tripping the RCD then it is usually down to the heating elements being faulty and needing replaced.
A:
Make sure you choose the correct kw rating heating can for your shower.

You can find all the spares and different kw ratings of heating cans via this link provided - http://www.showerdoc.com/shower-spares/triton/TRITO-PARENT-78-Triton-Ivory-IIAnswered 1194 days ago | LC
Triton Ivory 11 shower 1 Answer

Q: My shower keeps cutting out after it has been running for some minutes. After switching off, waiting a few minutes and switching on it comes on again. Power light stays on.

How can this be fixed?

Submitted 1198 days ago | by thompy, exeter
! Answer this question

A: It may be your solenoid valve, you can check it if you have a multi meter, you should have a reading of at least k3.5 ohms, across the two terminals any less and you need a new valve. (Check the valve in the failed state.) (When it is not working!)

If there is power getting to the solenoid and it is not operating then there is a good chance that you have a faulty solenoid.

If you don’t have a multimeter  we sell them  with a guide on how to use them for checking and testing the various parts of your shower.

Apart from helping to fix your shower, they are really useful for checking you have a power supply to appliances, for checking fuses and letting you know much power you have left in batteries

(So you will know if they are good or not) and lots of other jobs, in short they are well worth a few pounds

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 1196 days ago | The Doc
Electric shower triton ivery II 1 Answer

Q: not getting hot on the right temperature setting. only starting get hot at onward 8 setting

Submitted 1217 days ago | by gir, crawley
! Answer this question

A: It may be a faulty element in the heating tank (there are two, three in most 10kw showers) you can check them with a multi meter you should have a reading of around 12>18 ohms.

If you have power to the elements and no heat it's probably the elements, no power to the elements then it's probably a micro switch.

 

If you don’t have a multimeter  we sell them at £10 each with a guide on how to use them for checking and testing the various parts of your shower.

 

Apart from helping to fix your shower, they are really useful for checking you have a power supply to appliances, for checking fuses, letting you know much power you have left in batteries

(so you know if they are dud or not)  and lots of other jobs, in short they are well  worth the £10.

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 1216 days ago | The Doc
Re: ivory 11 1 Answer

Q: when shower is switched on water comes out of small tube in front of outlet pipe,

Submitted 1257 days ago | by plumber roy
! Answer this question
the pressure relief device has activated and needs replaced it can be ordered online by clicking on the link below, but before fitting make sure the shower hose is not kinked or collapsed internally as this can cause the prd to trip.
A:
http://www.showerdoc.com/shower-spares/triton/TRITO-82800450-Pressure-Relief-DeviceAnswered 1256 days ago | Alastair
Water too hot or too cold 1 Answer

Q: My shower is not mixing the water to allow you to obtain a reasonable temperature to shower with. The water is either way too hot or cold no matter what setting it is on.

Submitted 1286 days ago | by Deloris
! Answer this question

A: The things to check first are.

1 That the main valve coming into your house is fully open.

2 Then check that the valve on the line to the shower is fully open.

If these valves are not fully open then there may not be enough water
getting to your shower to cool it properly the overheat safety device will turn
the power off until it cools Then it all starts again

Make sure that the shower head is clean and clear, that the hose isn’t kinked (this can happen just behind the hand set where it is difficult to see) also check the inside of the hose although it can look OK on the outside it could have collapsed internally

The other possibility is a faulty flow/stabilizer valve not allowing the correct amount of water into the shower.

A ruff check is to remove the shower head turn temperature control to fully hot the water coming out of the hose should be a bit more than a dribble then turn to fully cold and it should be coming out at full flow.

If there is not much difference between the two then you could have a faulty flow valve.

Carry out this check after you check the inlet valves.

Also if it is a Triton have a look at the outlet TCO

The outlet Thermal Cut Out this is a black disk with two wires going to it and it is mounted on the out let pipe (The bit between the heating tank and the hose)
Examine the connections closely if you see any discoloration / signs of overheating then the TCO needs replaced.

Answered 1284 days ago | The Doc
Problem with switching shower on 1 Answer

Q: Hi,

I've got the triton ivory II, and the problem is everytime i try to switch it on, the electricity in the house goes off. Then i'll have to go to the mainswitch to push the button back on. It only happens as i switch the shower on, as in push the button for water. Is it the "switch carriage" that needs to be changed? Or is it some other part? Thank you

Submitted 1286 days ago | by Giggsy
! Answer this question

A: You have either a faulty pull cord switch or a faulty element in the shower.

Here is how to check the element

It may be a faulty element in the heating tank (there are two, three in most 10kw showers) you can check them with a multi meter you should have a reading of around 12>18 ohms.

If you have power to the elements and no heat it's probably the elements, no power to the elements then it's probably a micro switch.

If you don’t have a multimeter we sell them at £10 each with a guide on how to use them for checking and testing the various parts of your shower.

Apart from helping to fix your shower, they are really useful for checking you have a power supply to appliances, for checking fuses, letting you know much power you have left in batteries

(so you know if they are dud or not) and lots of other jobs, in short they are well worth the £10.

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

Answered 1284 days ago | The Doc
What is the Replacement Shower Head for Triton Ivory II 1 Answer

Q: Hi



I'm looking for a replacement shower head for a Triton Ivory II - if this part is no longer available is there another that is compatible. A Universal shower head alters the temperature of the Heat setting II so it only has one very hot temperature. Been advised incorrect shower head.

Many thanks

Submitted 1295 days ago | by Abi
! Answer this question
A: The replecment shower head for the Triton Ivory II is part number TRITO-88500035 and you can find this part by entering this no in to the search bar on the top right of the homepage.Answered 1291 days ago | SD
triton ivory 2 1 Answer

Q: no hot water coming from shower. Ive had 2 things suggested 1. pressure switch. 2. thermal switch? any ideas?

Submitted 1308 days ago | by lee
! Answer this question
If you have no warm water atb all then it could be the thermal cut out or the pressure switch as suggested. If you click on the first link below it will take you to a video clip showing how to test the tco and allow online ordering if required.
A: If the tco is ok then the stabiliser valve which incorporates the pressure switch is required it can be ordered online via the second link

http://www.showerdoc.com/shower-spares/triton/TRITO-22010070-Thermal-cut-out

http://www.showerdoc.com/shower-spares/triton/TRITO-PARENT-78-Triton-Ivory-IIAnswered 1307 days ago | Alastair
Ivory II Control Switch 1 Answer

Q: The four position upper control switch on my Ivory II no longer positively locates in the four positions. The shower still functions but some care is required to get the switch knob in the correct position for the heater to work. Please advise if and how this can be fixed.

Submitted 1332 days ago | by Nigel
! Answer this question
You need to replace the carriage assy and the camshaft they can be ordered online by clicking on the 2 links below.
A:
http://www.showerdoc.com/shower-spares/triton/TRITO-7052197-Switch-carriage

http://www.showerdoc.com/shower-spares/triton/TRITO-82800480-Camshaft-assemblyAnswered 1327 days ago | Alastair
shower does not switch off 1 Answer

Q: my ivory 2 shower is still letting water run even when the power is off.

what part do i need and is it easy to fit.i looked on your parts list and it must be something to do with the on/off

Submitted 1344 days ago | by baz
! Answer this question
The solenoid valve has failed and must be replaced ( the complete valve, not just the coil ) it can be ordered online by clicking on the link below.
A:
http://www.showerdoc.com/shower-spares/triton/TRITO-83300450-Solenoid-valve-assemblyAnswered 1344 days ago | Alastair
Shower Head Holder for Ivory II 1 Answer

Q: Hi

I need a replacement showerhead holder for my triton ivory 2 shower(white).could you advise if that's available or the closest replacement

Submitted 1506 days ago | by pk
! Answer this question
This is the replacement shower bracket for the Ivory II:A:

http://www.showerdoc.com/shower-spares/triton/trito-83313470-shower-holder-(white)-(22mm
)Answered 1483 days ago | Showerdoc
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