Refitting cartridge

I have followed the instructions to refit the grey cartridge but even though the shower knob is off when I turn the water back on hot water still comes out the shower head. this happens even if the power pump is on or off?

Can you tell me what I need to do?
Asked 12 years ago by Anonymous

Thereis a slot usually on the right hand side of the body there is also a correspondingslot in the cartridge can you make sure that they are lined up correctly, ifyou check this and there is still a problem can you get back to us.

Answered 12 years ago by The Shower Doctor

I had this problem... ensure that you slide the white circular plastic clip to over the thermostatic catridge at the smaller end, this keeps a tight seal with the o-ring and prevents water from flowing with the valve off!

Answered 12 years ago by Anonymous

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