Bristan Orta (Concealed) shower - struggling to remove cartridge

Hi, I have followed the manufacturer's instructions to remove the cartridge, including replacing the plastic dial and trying to prise off with a screwdriver, but the cartridge won't budge. In previous answer you suggest 'removing the plug'; what part of the cartridge is the plug? Any other thoughts why the cartridge won't shift?
Asked 8 years ago by Stuart
First removing the plug isn't an option for a concealed valve.

below is a link to a video that may help disregard the part about changing the CD cartridge as this is now part of the cartridge assembly

www.youtube.com/watch?v=D2tn-QxLL_Y

Answered 8 years ago by Anonymous

View Product and Order Online:

Do you require any further help with Tap or Shower Cartridges?

Please click the following link if you would like to see other answers or ask a question regarding the Bristan CART5 Dual Control Thermostatic Cartridge - 06732COMPL

If you've landed here and this question is not about your specific product, please take a look at these similar items on our Bristan Cartridges page. Alternatively, if you're looking for any other brands you should view our full range of Cartridges.

If you would like to buy this cartridge or look others from the same brand, please view our Replacement Bristan Cartridges (All)

For any other support request please get in touch.