You can return any unwanted item to us using the returns address which can be found at the foot of you invoice which is dispatched with your order or noted below. With your return - Please include a note with the reason for returning your goods along with details of your order number or account reference. It is important that you do not deface the original packaging of the products being returned as this may affect our ability to provide a full refund.
Items that have been damaged on fitting, have been modified in anyway or not in a resalable condition may not be provided with a refund.
Please make sure when returning goods that they are well packaged and we would advise you use a tracked or signed for service. Once the goods have been received at our warehouse , they will be processed, checked and tested and a refund of the goods will be processed as long as goods in new working order and a resalable condition.
The Shower Doctor Ltd
Unit 4b, Bankhead Crossway South
When arranging the return yourself, please take a note of any tracking or parcel reference numbers that are provided.
Alternatively, if you would like to use our Royal Mail tracked returns service just follow this link: http://www.royalmail.com/track-my-return/create/5092
The cost for using this service is £3.99 which will be deducted from any refund entitlement.
Return of Faulty Goods
You should open all packages received carefully and thoroughly check the goods for damage / faults on the day of delivery and notify us of any damage within 30 days of the delivery. If we are not notified of damage within 30 days we are unable to claim from either the manufacturer or the carrier and you may be liable.
If a product is faulty you can return it to The Shower Doctor for an exchange or a full refund. Returned items are inspected and tested, please note that should we determine that the product is not faulty you will receive a refund for that item but you will be charged any delivery and collection costs we incur.
In certain circumstances, we may ask you to return the product direct to the manufacturer.
Please note: If your order is delivered outwith the UK we shall still uphold the warranty, however you may be asked to meet some or indeed all of the delivery costs associated with the return or exchange of goods.
Return of Non-Faulty Goods:
At The Shower Doctor we are determined to go to every length to ensure that you are a happy customer. If however the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.
You can cancel your contract before delivery, and up to 30 working days after delivery. To do this, please email us or write to us. It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation. We will refund your order, excluding postage charges, within 30 days.
Please note: You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. It is recommended that - for your own protection - you should send the products back to The Shower Doctor using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would therefore recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to returns the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
If you wish to make a return after the fourteen day cooling off period, please note that we cannot accept returns if
- The products have been used, personalised or customised in any way.
- The products have been fitted for fault finding purposes, we will deem it to have been used.