Crosswater shower cartridge brass clamping ring

Hi, I have a Crosswater shower hat i bought from Bathstore about 6 years ago. The thermostatic cartridge was jamming up so i decided to replace it with a new one from yourselves - TCG531FA1. On removal of the old cartridge i have found the brass ring that secures the cartridge in place is split. Can you please tell me if this part is available separately at all? I am unsure of the shower model - it has a large fixed head with spray nozzles on the downtube and an attached hand shower hose/head. Any help will be greatly appreciated Thanks
Asked 6 years ago by Joyce
This item is not sold by the manufacturer as a spare part , but you should contact them direct just in case they have one.

Answered 6 years ago by Barrie Seabright

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