REPLACEMENT CARTRIDGE

I have a Bathstore Metro tall monobloc basin mixer (see image 1) and recently ordered a replacement cartridge. The one they sent me is not the same as the one in the unit, they say it's the correct one but it's clearly different at the base (see image 2; old on left, new on right). When I queried it they say as far as they are concerned it's the right one and suggested I contact you. Are you able to identify the old one and do you have a replacement?
Asked 4 years ago by Anthony Ingram, London
What is the diameter of your cartridge, as there are two that look similar,

www.showerdoc.com/vado-40mm-cartridge-polymer-car-k40a

www.showerdoc.com/vado-35mm-cartridge-polymer-car-k35a

Answered 4 years ago by Barrie Seabright

Hi there

I'll check the diameter this evening and get back to you tomorrow

Answered 4 years ago by Anthony Ingram

The diameter of the cartridge is 35mm. I noticed on the picture that on the old cartridge there is a grey collar around the top which I guess is the left to right swivel (hot to cold & vice versa). Does the replacement have the white plastic stub swiveling in the blue casing? I've added a couple more pics of the old one there is a reference number 280104 on the blue casing and a K symbol. The incorrect one sent by Bathstore has Kerox written on it in the same typeface as the K on the old one

Answered 4 years ago by Anthony Ingram

Looking further on your website it looks very similar to a Kerox 35 A cartridge (but it's flagged up as Ideal Standard?) I've attached a picture of the tap if that helps narrow things down a bit

Answered 4 years ago by Anthony Ingram

www.showerdoc.com/vola-cartridge-vr1277k

This looks like the correct one.

Answered 4 years ago by Barrie Seabright

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