This question is regarding Crosswater Thermostatic Cartridge - CP0000250 - GP0000250

Crosswater Thermostatic Cartridge

Hi, we purchased a Crosswater Thermostatic cartridge from you last year on 7 February 2011 but unfortunately it has started to fail. Not sure why they do not appear to last long, our water system is new (5 years) and we have a water softener. Is it serviceable or does it come wtih a guarantee?



Look forward to hearing from you.



Kind regards,



Deb Green

Keepers Corner

Kennylands Road

Sonning Common

RG4 9JP
Asked 12 years ago by Deb

Can you first strip the cartridge out and make sure that thefilters are clear, you say that it has started to fail can you let me know whatthe problem is, can you also let me know if you are on a combi boiler or apressurised hot water system.

There is no problem replacing the cartridge if it is faulty,however I am just trying to check that there is not an underlying problem thereis no point in changing the cartridge if it is not faulty.

 

Can you please respond to my email address [email protected]

Answered 12 years ago by The Shower Doctor

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