replaced shower with sirrus thermostatic cartridge and dripping 4 months later

i bought a sirrus thermostatic catridge SK1850-2 (order ref 1103476) on 21st April, the customer has contacted me to say it is dripping from the shower head??
Asked 8 years ago by vincent
Likely that something has come through the pipe work and caught on the face of the on/off seal, when you remove the cartridge it will probably wash away!

Check that the cartridge is operating smoothly if it is tight then the customer may not be getting the last bit of pressure to shut the cartridge off tightly.

The cartridge may just need some grease on the piston that moves the on/off seal back and forward.

Ultimately we can replace the cartridge however if it has worked for 4 months it suggests that the problem is not with the cartridge.

Get back to us if the problem persists

Answered 8 years ago by Anonymous

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