Returns can be sent back to us - the returns address can be found on the invoice which is dispatched with your order. Please disclose the reason for returning the item along with details of your order number and or account reference. It is important that you do not deface the original packaging of any of the products being returned as this may affect our ability to provide a full refund.
Return of Faulty Goods
You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 30 days of the delivery. If we are not notified of damage within 30 days we are unable to claim from either the manufacturer or the carrier and you may be liable.
If a product is faulty you can return it to The Shower Doctor for an exchange or a full refund. Returned items are inspected and tested, please note that should we determine that the product is not faulty you will receive a refund for that item but you will be charged any delivery and collection costs we incur.
In certain circumstances, we may ask you to return the product direct to the manufacturer.
Return of Non-Faulty Goods:
At The Shower Doctor we are determined to go to every length to ensure that you are a happy customer. If however the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.
You can cancel your contract before delivery, and up to 14 working days after delivery. To do this, please email us or write to us. It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation. We will refund your money, excluding postage charges, within 30 days.
If you cancel after 14 days, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. It is recommended that - for your own protection - you should send the products back to The Shower Doctor using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would therefore recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to returns the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
If you wish to make a return after the fourteen day cooling off period, please note that we cannot accept returns if
- The products have been used, personalised or customised in any way.
- The products have been fitted for fault finding purposes, we will deem it to have been used.