Terms & Conditions
Please Note: Any orders placed out with our normal business hours will not be shipped until the next working day and subject to stock availability.
Please refer to our contact us page for more information on operating hours and holidays.
Order Acceptance and Processing
All orders are accepted when your credit/charge/debit card is processed. (The card will not be charged until the goods are ready to be shipped.)
The seller shall have no liability in the event of the goods infringing or being alleged to infringe the rights of any third party. In the event that the goods are or maybe the subject of third party rights, the seller shall be obliged to transfer any such title he has but without prejudice to the rights of a consumer for a remedy in the event of total or partial non-performance.
Delivery of Goods
Delivery may be effected in one or more installments depending on stock availability, and the option is given at checkout to allow the option to split the goods if applicable.
Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge of £15.00.
Items on our website that are in stock on the website will display (in stock ready for delivery) and any items not in stock at that time will display (available for despatch in 3-7 days)
Delivery times may be extended due to delays caused be 3rd parties which are outwith our control. Do not arrange for a tradesman to install the items until after they have been delivered and checked for damage.
If for any reason expected delivery will exceed 14 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order.
In certain circumstances where large bulky items are being ordered for delivery to remote locations (such as Scottish Islands ) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
Without prejudice to the statutory rights afforded to consumers under UK law, The Shower Doctor Ltd accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control,or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases The Shower Doctor Ltd will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from The Shower Doctor Ltd with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.
In the event that there is a pricing error on the website then The Shower Doctor Ltd will not be bound to honour any orders made at that price.
Disclaimers and Limitations on The Shower Doctor Ltd's Liability
WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, THE SHOWER DOCTOR LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
PRODUCTS PURCHASED FROM THE SHOWER DOCTOR LTD AND RELATED SERVICES, WHICH ARE PROVIDED BY THE SHOWER DOCTOR LTD, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST THE SHOWER DOCTOR LTD, BUT ONLY AGAINST THE PERSON GIVING THEM.
THE SHOWER DOCTOR LTD ACCEPTS LIABILITY FOR DAMAGE TO PROPERTY WHERE AND TO THE EXTENT THAT IT ARISES FROM THE NEGLIGENCE OF THE SHOWER DOCTOR LTD, OR OF ITS SERVANTS AND AGENTS, UP TO A LIMIT, IN RELATION TO ANY ONE EVENT OR SERIES OF EVENTS ARISING FROM A COMMON CAUSE, OF ONE THOUSAND POUNDS (£1,000).
EXCEPT AS PROVIDED ABOVE THERE ARE NO OTHER WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH TERMS ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Returns can be sent to us using the label provided with your order. Please disclose the reason for returning the item along with details of your order number and or account reference. It is important that you do not deface the original packaging of any of the products being returned as this may affect our ability to provide a full refund.
Return of Faulty Goods
You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 30 days of the delivery. If we are not notified of damage within 30 days we are unable to claim from either the manufacturer or the carrier and you may be liable.
If a product is faulty you can return it to The Shower Doctor for an exchange or a full refund. Returned items are inspected and tested, please note that should we determine that the product is not faulty you will receive a refund for that item but you will be charged any delivery and collection costs we incur.
In certain circumstances, we may ask you to return the product direct to the manufacturer.
Return of non-faulty goods
At The Shower Doctor we are determined to go to every length to ensure that you are a happy customer. If however the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.
You can cancel your contract before delivery, and up to 14 working days after delivery. To do this, please email us or write to us. It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation. We will refund your money, including the postage charges, within 30 days.
If you cancel after 14 days, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. It is recommended that - for your own protection - you should send the products back to The Shower Doctor using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would therefore recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
If you wish to make a return after the fourteen day cooling off period, please note that we cannot accept returns if:
- The products have been used, personalised or customised in any way.
- The products have been fitted for fault finding purposes, we will deem it to have been used. Warranties
Please be aware that some of our products are not covered by the manufacturer warranty if sold to an address outside the UK. If you have any concerns regarding this matter please contact us before making a purchase. Please also note that any refunds for items which have been collected outside the UK will be subject to a deduction to cover the cost of collection.
The Consumer Protection (Distance Selling) Regulations 2000 / Returns
Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period" which lasts 14 working days from the day after taking delivery. Cancellation must either be in the form of facsimile, email or letter and sent to our address as listed on the contact page of this site . If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged and unused. The delivery of the goods to you is a separate contract for services and is not covered by the cooling off period,therefore any refund made will not include the costs of delivery of the goods to you.
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). The Shower Doctor Ltd is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.
All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to The Shower Doctor Ltd or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with The Shower Doctor Ltd or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.
The Shower Doctor Ltd reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.
All specifications are approximate only, and the seller shall have no liability in respect of any deviation therefrom.
The Shower Doctor Ltd
11-13 Hailes Park Industrial Estate Dumbryden Drive , Edinburgh, EH14 2QR
Tel: 0131 538 4343
Fax:0131 477 2623
Registered in the UK as The Shower Doctor Ltd (Company Number SC251854)
VAT Reg. No. 671 1302 70