neptune exotic 9.5 shower

shower water flow doesn't heat up. have tried turning on/off etc. Dont want to attempt fix until i get some advice on possible cause. Water flow is good - i was plumber now retired so no real problems if new shower is needed but i was wondering if this could be a simple fix - or is it a renewal case- would be grateful for advice.
Asked 6 years ago by James

I think you may have a faulty Thermal Cut Out

A faulty TCO will have no continuity across the two terminals (The black thing on top of the heating tank)

Therefore a good TCO will have power at both connections and a faulty TCO will have power at only one.

(The function of the TCO is, if the water over heats it cuts the power off to the elements)
See Video.
www.youtube.com/user/showerdoc#p/u/2/_zi8JbEMYMs

Answered 6 years ago by George Thomson

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