neptune solo 8.5kw

my shower ,when working, cuts off stops completly. we turn it off on the dial .leave for a while then it swittches back on with the dial .and keeps cutting out after a little while.we think it could be the no 12 part .thermal cut out .can you help please.if so how do i order the part
Asked 11 years ago by Anonymous, pr42jy

It may be your solenoid valve, you can check it if you havea multi meter, you should have a reading of at least k3.5 ohms, across the twoterminals any less and you need a new valve. (Check the valve in the failedstate.) (When it has stopped working!)

 

If there is power getting to the solenoid and it is notoperating then there is a good chance that you have a faulty solenoid.

http://www.youtube.com/watch?v=NzJjzWqxesc

The videois intended as a guide and does not cover every shower.

 

If you don’t have a multimeter  we sell them  with a guide on how to use them for checkingand testing the various parts of your shower.

 

Apart from helping to fix your shower, they are reallyuseful for checking you have a power supply to appliances, for checking fusesand letting you know much power you have left in batteries

(So you will know if they are good or not) and lots of otherjobs, in short they are well worth a few pounds

http://www.showerdoc.com/installation/electrical-products/SKYTRO-600-005-Digital-Multi-Tester

 

 

Answered 11 years ago by The Shower Doctor

View Product and Order Online:

Do you require any more information about this shower?

Please click the following link if you would like to see other answers or ask a question regarding the Neptune Solo 8.5kW Electric Shower

If you've landed here and this question is not about your specific product, please take a look at these similar items on our Neptune Showers page. Alternatively, if you're looking for any other brands you should view our full range of Showers.

If you would like to buy this item or look at something similar, please consider one of our Replacement Neptune

For any other support request please get in touch.