You Send it, we Mend it.

Send your faulty shower/pump to The Shower Doctor.

How does it work? You send us your shower or pump, we will diagnose the fault and provide you with a quote for the total cost of repair. You then have following options:

- we can repair it and ship it back to you
- we can arrange to recycle the old shower free of charge or we can send it back to you unrepaired FREE OF CHARGE
- or we can supply and deliver a suitable new shower or pump to fit in its place.

Which showers and pumps can we repair? Our experienced engineers have a dedicated facility in our warehouse for testing and repairing Electric Showers, Mixer Showers, Power Showers & Shower Pumps for all manufacturers.

The most popular shower or pump manufacturers include: Aqualisa, Bristan, Creda, Crosswater, Deva, Dimplex, Gainsborough, Galaxy, Grohe, Gummers, Hansgrohe, Heatrae Sadia, Meltronic, Meynell, Mira, MX, Neptune, Newteam, Rada, Redring, Showerforce, Sirrus, Stuart Turner, Supajet, Trevi, Triton, Xpelair and many more..

How much does it cost? Electric shower repair:   £45 inc VAT + Parts*
Mixer shower repair:     £60 inc VAT + Parts*
Shower pump repair:    £60 inc VAT + Parts*

Important Information: *Parts vary considerably depending on the type, make & model of shower/pump and can be anything between £2.00 - £150 (Don't worry, The Shower Doctor will provide you with a quote for the total cost of repair before we proceed). If you don't want to proceed then we can send you the shower/pump back free of charge.

What if we can't fix it? This can happen for a number of reasons:
- The parts needed to repair the shower or pump are no longer made and have been made obsolete by manufacturer
- After a full test, the shower or pump was not found to have a fault.
- We cannot identify the shower or pump.
In these circumstances, we can return your shower/pump free of charge, or we can supply and deliver a suitable new shower or pump to fit in its place.

Contact Information: If you require any further information, please do not hesitate to contact us on 0131 538 4343 or email us at: [email protected]


How do I use your Send & Mend service?

Important Information: Not all repairs are viable and therefore it is important that we make an initial assessment before we proceed. Please email the following information to [email protected]

1) The make & model of your shower or pump
2) Description of the fault
3) Photographs of the item if possible

If you do not know the make & model then a few pictures of the shower or pump will be essential so that we can identify it.

On receipt of the above information we will send you a Job Reference Number.

Once you have received your Job Reference Number from us it's easy, just package up your shower/pump and send it to:

The Shower Doctor - Send & Mend
Unit 4B, Bankhead Crossway South
Edinburgh, EH11 4EX

IMPORTANT NOTE: We recommend you send the Parcel by Royal Mail Special Delivery so that it is tracked and also insured for loss or damage. You can find more information about it here. Alternatively, we can arrange for the shower to be collected for £8.95